AdviceCentre™ Article

Airline Addresses & Complaints Procedures

Here is an address list of where to send formal complaints and information on the complaints procedures for some of the UK's more popular airlines.

Use in conjunction with Plebble's Guide to 'How to Complain about your airline.'

Air France

Email using their Online Form

Or

Write to:

Air France – Europe, Customer Care Center, TSA 13002, 60035 Beauvais Cedex, France (NB. Also the address to send formal complaints)

Or

Telephone: 0870 142 4343 (www.saynoto0870.com's alternative: 0208 7828112) opening hours Mon-Fri 9am-1pm and 2pm-5pm

American Airlines

Email using their customer relations contact form

Or

Write to: American Airlines Customer Relations, Fenward House, Arkle Road, Sandyford Industrial Estate, Dublin 18, Ireland (NB. Also the address to send formal complaints)

BMI Baby

Phone customer services on 09111 54 54 54 (www.saynoto0870.com's unverifed alternative is 01509686627)

Or

For flights originating from Birmingham, Cardiff, Manchester and East Midlands airports, write to: bmibaby customer relations, PO BOX 737, Castle Donington, Derby, DE74 2XP (NB. Also the address to send formal complaints)

Or

For flights originating from London Heathrow, Leeds Bradford, Aberdeen and selected bmi regional services from Manchester, Edinburgh and Glasgow, write to: bmi customer relations, Donington Hall, Castle Donington, Derby, DE74 2XP (NB. Also the address to send formal complaints)

British Airways

Contact customer relations using their email form

Or

Phone customer relations on 0844 4930787 (www.saynoto0870.com's alternative: 01914907901)

If you tried one of the above and want to make your complaint formal, write to: British Airways Customer Relations (S506), PO Box 5619, Sudbury, Suffolk, CO10 2PG.

Continental Airlines

Email ccareeur@coair.com

Or

Phone: 0800 028 3687

Or

Write to: Continental Airlines, Customer Care Department, PO Box 4607 HQSCR, Houston, TX 77210-4607, USA or fax 020 7136 0624 (NB. Also the address to send formal complaints)

Easy Jet

Email customer service using their online form

Or

Phone customer service on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more – currently no viable www.saynoto0870.com alternative)

Easyjet says “it does not accept communication by post,” but, if you want to submit a formal written complaint, try writing to their registered address:

Complaints Handling (Formal Complaint), EasyJet plc, Hangar 89, London Luton Airport, Bedfordshire, LU2 9PF

KLM

Phone 08708 500 747 (www.saynoto0870.com's alternative is 0208 7509200 - ask for customer services)

Or

Email using their online form

Or

Write to: PO Box 47, Feltham, Middlesex, TW14 9XY (NB. Also the address to send formal complaints)

Lufthansa

Email using contact form

Or

Write to: Lufthansa Customer Relations United Kingdom, Customer Feedback, Liverpool, PO Box 1289, L69 3AX or fax 00491805 838050 (NB. Also the address to send formal complaints)

Qantas

Email using contact form

Or

Write to: Customer Care, Qantas Airways Pty Ltd, Level 5 - Building A, 203 Coward Street, Mascot NSW 2020 or fax: 0061 2 8222 4700 (NB. Also the address to send formal complaints)

Ryanair

Link to complaints procedure

Address for formal complaint: For Complaints, Customer Service Department, PO Box 11451, Swords, Co Dublin, Ireland or fax 00353 1 8121676 (NB. You must include your confirmation number, full flight details and passenger names)

Virgin Atlantic

Email Customer Relations at customer.relations@fly.virgin.com

Or

Write to: Virgin Atlantic - Customer Relations, PO Box 747, Dunstable, LU6 9AH, UK or fax 08701 900959 (NB. Also the address to send formal complaints)

Rate these businesses/organisations:

• Air France (-0.50)
• American Airlines (-1.56)
• British Airways PLC (1.20)
• Continental Airlines (-0.68)
• Easyjet Airlines Ltd (0.84)
• Lufthansa Airlines (-0.66)
• Qantas Airways Ltd (0.57)
• Ryanair (0.74)
• Virgin Atlantic Airways Ltd (1.90)
• KLM Royal Dutch Airlines (-0.51)
• BMI Baby (-0.83)
• Airlines on Plebble.com

Posted by Plebble Admin at 10:24 on 19-Feb-2009