In the News - Energy Providers
Sign up to Plebble's RSS feed here to keep up to date on all the latest stories.
LIVE Activity
 car insurance comments viewed |
Ratings/comments were viewed |
Ratings/comments were viewed |
Ratings/comments were viewed |
Ratings/comments were viewed |
 AdviceCentre™ article read |
Ratings/comments were viewed |
Best Performers*
| 1. Chillout Games | 4.97 - |
| 2. M and M Direct | 4.68 |
| 3. Allofmyheart | 4.63 |
| 4. Moonpig.com | 4.25 |
| 5. Early Learning Centre | 4.21 |
| 6. Plain Lazy | 4.16 |
| 7. UK Camera Store | 4.14 |
| 8. Neville Johnson | 4.05 |
| 9. Pet Supermarket | 4.05 |
| 10. Fragrance Direct | 3.91 |
Worst Performers*
| 1. Greenbelt Group Ltd | -4.75 |
| 2. Streamline.net | -4.63 |
| 3. FirstPlus | -4.58 |
| 4. Breakaway Homes Ltd | -4.40 |
| 5. National Home Study College | -4.21 |
| 6. Buchanan Clark and Wells | -4.16 |
| 7. Foxtons Estate Agents | -3.47 |
| 8. Pipex Internet | -3.22 |
| 9. Office Shoes | -3.15 |
| 10. Fasthosts Internet Ltd | -3.05 |
* for businesses with recent activity and more than 25 ratings
0
votes
Energy providers' management of direct debits is inadequate
Following customer complaints about unexplained increases in direct debit payments (last in 'In the News' yesterday), the energy industry regulator, Ofgem, investigated the UK's six major energy providers.
Ofgem announced today that they have found no evidence of systematic errors or that providers were over-charging. But they did find that their handling of direct debit payments was inadequate. Ofgem has asked providers to improve communication with customers, particularly on when and how they are entitled to refunds. At the moment Ofgem is asking the industry to improve, but it has said that it will look at introducing provision on this as part of the provider's licence if necessary.
(Source: Ofgem)
Relevant AdviceCentre Articles
Posted by Plebble Admin at 10:02 on 27-Mar-2009
Rate these businesses/organisations: