In the News - Energy Providers

75% of energy customers unhappy with complaints handling

Research commissed by the energy regulator Ofgem shows that over three-quarters of customers were not happy with the way their energy provider dealt with complaints. The most common issues were the number of times customers had to contact the provider, not being called back when promised, the poor attitude of some staff and providers saying an issue had been resolved when the customer did not think it had.

Scottish & Southern and E.ON came out best in the survey with 29% of customers satisfied with complaint handling. Npower was the worst with only 16%.

The survey comes after Ofgem introduced new complaints handling standards last year and shows that providers are still not meeting these standards. Ofgem has called for providers to make significant improvements and has promised to review the issue again next year.

(Source: Ofgem.gov.uk)

AdviceCentre note: click here for AdviceCentre articles dealing with energy providers, including how you can make a complaint.

Posted by Plebble Admin at 09:39 on 30-Jun-2009