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Boris Johnson lambasts shoddy service at Gatwick airport

Mayor of London Boris Johnson has lambasted the shoddy service he recently received from Gatwick Airport's baggage handling service. Mr Johnson, who was returning from holiday in Italy, wrote in his Daily Telegraph column that he encountered hundreds of exhausted travellers in the arrival hall, many of whom had been waiting for their luggage for hours. 'It is a measure of the extreme cowardliness and cynicism of the airport authorities that there was no one from BAA in that baggage hall. There was no one from Servisair, the baggage handlers whose entirely foreseeable "staff shortages" had caused the problem,' he wrote.

Mr Johnson called for urgent action to be taken to improve the service provided by the nation's airports in time for the 2012 Olympics and proposed a new 'eco-friendly' airport in the Thames estuary.

(Sources: Times Online Telegraph.co.uk)

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13-Aug-2008 11:05:59

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