In the News - Abbey

Share

0
votes
Cast a vote

Abbey investigate call centre revenge

Abbey is investigating the allegation that one of its call centre employees sabotaged a customer's account after he gave the employee a bad rating. George Bates, a carpenter aged 23, had a poor experience with a call centre employee based in India after he called up to have his overdraft extended. In a post call customer satisfaction survey, he gave the call low scores. Subsequently Mr Bates was unable to access his account. He later found out that his identity had been changed to a 33 year old Ugandan divorcee. His overdraft facility had been withdraw, his direct debits totaling £750 had been cancelled and he incurred £60 in bank charges.

Abbey have since apologised and are investigating the matter. Abbey have refunded the bank charges and and offered to pay Mr Bates £200 in compensation. Despite resolving the problem, Mr Bates will not accept the compensation and is moving banks due to the cost, stress and frustration caused by the episode.

(Sources: Times Online Telegraph.co.uk)

Posted by Plebble Admin at 09:35 on 30-Oct-2008

Rate this business/organisation:

Respond

View all news articles

RSSSign up to Plebble's RSS feed here to keep up to date on all the latest stories.

LIVE Activity

Halland Woodstoves
Ratings/comments were viewed
Countrywide Residential Lettings
Ratings/comments were viewed
Your Move
Was rated -3/-3
Eaga Partnership Ltd
Ratings/comments were viewed
National Consumer Council
Ratings/comments were viewed
Inzo Estate Agents
Ratings/comments were viewed
Focus DIY
Camberley... comments viewed

Best Performers*

1. Chillout Games4.97 -
2. M and M Direct4.68
3. Allofmyheart4.63
4. UK Camera Store4.28
5. Moonpig.com4.25
6. Early Learning Centre4.21
7. Plain Lazy4.16
8. Pet Supermarket4.07
9. Neville Johnson4.05
10. Fragrance Direct3.91

Worst Performers*

1. Greenbelt Group Ltd-4.75
2. Streamline.net-4.63
3. FirstPlus-4.58
4. Breakaway Homes Ltd-4.40
5. National Home Study College-4.21
6. Buchanan Clark and Wells-4.16
7. Foxtons Estate Agents-3.47
8. Pipex Internet-3.22
9. Office Shoes-3.15
10. Fasthosts Internet Ltd-3.05

* for businesses with recent activity and more than 25 ratings