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309 ratings from 5 sources
Energy & Utilities (Activities: Electricity Companies, Gas Companies)
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| 1. Chillout Games | 4.97 - |
| 2. M and M Direct | 4.68 |
| 3. Allofmyheart | 4.63 |
| 4. UK Camera Store | 4.31 |
| 5. Moonpig.com | 4.25 |
| 6. Early Learning Centre | 4.21 |
| 7. Plain Lazy | 4.16 |
| 8. Pet Supermarket | 4.07 |
| 9. Neville Johnson | 4.05 |
| 10. Fragrance Direct | 3.91 |
| 1. Greenbelt Group Ltd | -4.75 |
| 2. Streamline.net | -4.63 |
| 3. FirstPlus | -4.58 |
| 4. Breakaway Homes Ltd | -4.40 |
| 5. National Home Study College | -4.21 |
| 6. Buchanan Clark and Wells | -4.16 |
| 7. Foxtons Estate Agents | -3.47 |
| 8. Pipex Internet | -3.22 |
| 9. Office Shoes | -3.15 |
| 10. Fasthosts Internet Ltd | -3.05 |
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Source: Plebble.comCustomer View
0
votes
Centrico took money from Governmental Scheme to renew some radiators[ with bleed holes inaccesssible] and immersion . They suggested this , then poor work practices, no pump valve ordered and fitted caused severe damage to middle of kitchen floor. only offered £!00 so can only think the negligence was on purpose due to me complaining that they were expecting elderly and disabled to clear site. I have old valve given after damage found . Despite over a hundred calls The person in charge Lesley Mallet of a number of boroughs is expecting me to sort out.Just ignored. Had to renew the flkoor withceramic ay nearly £2000
Posted by skybluepink at 13:15 on 24-Jan-2010
Source: Plebble.comCustomer View
2
votes
The joke continues. Just checked my on-line bill - says I am credit by £2,774.78. (No minus here) Then it says I cannot view account on-line. When I look at account history it says "Your account is in credit by - £2774.78" Now is that a dash or a minus I ask myself. Am I in credit or debit? (In actual fact I believe they owe me about £100, certainly not £2774.78, but all figures ofamounts paid, meter readings etc are not shown on the screen.
Posted by RPS774 at 09:58 on 01-Jan-2010
The Joke continues. The day after my last complaint they telephoned to say sorry etc. and their error will be corrected
Yesterday I had an email to say my revised bill was ready. I checked my account and it now says I am £2192.56 in credit. That's still nonsense! So I ring them yet again.....
Posted by RPS774 at 10:11 on 16-Jan-2010
The saga continues.
2nd February 2010
Lady from British Gas phoned for latest meter readings. I said I had already given them NUMEROUS readings. Nevertheless I gave her the following information, she said she will call back in 10 minutes
-------------------------------------Night-----Day
Mon 1st Feb 2010 08:02 25663 41450
Mon 1st Feb 2010 23:10 25663 41462
Tue 2nd Feb 2010 0712 25667 41462
She phones back. This is what I learned:
The meter readings submitted by an official meter reader are recorded in a system called DTS. These are then converted into another system called BSMART. The BSMart data then somehow gets into a third system i.e. %u201Cour%u201D system. %u201Cour%u201D system is what the lady on the phone has access to, this system does not have a name.
When I personally submit a meter reading this does not go to DTS or BSMART, it goes direct to %u201Cour%u201D system.
She says meter readings in DTS and BSMART are correct, the meter readings in %u201Cour%u201D system are twisted. I have always been very careful with meter readings I submit. My book shows about 38 meter readings for the last few months, always the night reading is the lower of the two readings. I ask the lady: are you saying then that I have submitted incorrect (twisted) readings to you? No, she says it is their fault, not my fault. It will take some time to get the readings corrected, about a week. I asked her to reply by email.
This problem of twisted meter readings occurred 2 years ago, and after a VERY LONG correspondence it was finally solved a few months ago. Now it has reared its ugly head again.
Posted by RPS774 at 12:12 on 02-Feb-2010
Source: Plebble.comCustomer View
0
votes
I have a British Gas Home Care contract. This morning I woke up to a freezing house. Called British Gas at just after 8.00am. took ages to get through and the operator had an attitude problem. Eventualy said some one would call between then (about 8.30am by this time) and 6.00pm. I said I conidered this to be an excessive "window" as There were other things I needed today. Stroppy attitude said "have you read your terms and conditions" and implied if I wasn't happy he'd put me back to Thursday. As I have a health condition, I was not happy. Engineer came at approx 3.00pm and did a decent job. Engineer was fine but call cantre - garbage.
Posted by Anonymous at 16:14 on 21-Dec-2009
Source: Plebble.comCustomer View
0
votes
Glad I came back to you again - realistic bills and excellent service - unlike Scottish Power where my bills were estimated at ridiculous prices and they would not accept that £125 for 6 weeks for 1 household occupancy was outrageous. Well done - keep it up
Posted by Anonymous at 18:16 on 19-Aug-2009
Source: Plebble.comCustomer View (Home Care)
0
votes
The plumber that came to do a job under a maintenance contract was unable to solve the problem. He told me it wasn't covered under my contract then left. I had no hot water for a week. A second plumber arrived a week later - also telling me that the problem wasn't covered. In reality he didn't know what it was. A friend of mine, who was not a plumber suggested what the problem might be and it turned out to be correct so the plumber fixed it and left. Had my friend not told him, I would still have been left with the problem .
Posted by Anonymous at 22:25 on 02-Jun-2009
Source: Plebble.comCustomer View
0
votes
Appalling level of customer service and incompetence
Posted by Anonymous at 10:03 on 07-May-2009
Call centre is rubbish. Last time I had a problem some Indian woman spent ages trying to sell me extra cover. All I wanted was my pump fixed.
Posted by Anonymous at 16:20 on 21-Dec-2009
Source: Plebble.comCustomer View
0
votes
Just had a very thorogh and timely response to a fairly minor quibble about their web site for on line account management. Their customer service seems to be on the ball now. however, still think their prices are way too high, but can't find anyone cheaper at present.
Posted by Anonymous at 14:17 on 16-Apr-2009
Source: Plebble.comCustomer View
0
votes
Boiler installed 2001. 30+ engineer visits since then. Still broken.
Posted by Anonymous at 12:44 on 15-Apr-2009
Source: Plebble.comCustomer View
0
votes
After numerous messages & "apologies" from British gas they eventually sorted out my account - took about a year. Now I find my account only shows electricity, it should show electricity and gas. Then they say my "gas" bill is available on line, whereas the number they have was my electricity bill. Many other faults on their accounts. They seem to think energy is measured in kilowatts, it is actually measured in kilowatt-hours. British gas are a JOKE!
Posted by Anonymous at 12:40 on 13-Apr-2009
Plebble response
Plebble AdviceCentre Response:
Sounds like you might need to start a formal complaint to push them to sort this out once and for all. This might help:
http://tinyurl.com/c4dhg7
Good Luck!
From Plebble AdviceCentre (advice@plebble.com)
Posted by Plebble Admin at 12:14 on 14-Apr-2009
Source: Plebble.comCustomer View
1
vote
Nearly 2 YEARS trying to sort out account after over-estimated bills. Was sorted, then failure of their system & inability to issue bills FOR OVER 6 MONTHS wiped out. Immense amount of my time spent (charging them-they say don't have to pay, but keep adding on THEIR charges). Lose letters, don't read letters properly, don't bother to reply, different address each time to write to. Recent nasty call demanding money saying UP TO ME TO SORT OUT THEIR PROBLEMS. Tenant so harder to change A/C, think part of keeping in debt to stop me doing that. Take weekly readings now, may be Court next. KEEP AWAY!
Posted by Anonymous at 02:28 on 23-Feb-2009
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