BT

We were contacted to advertise in the BT phonebook for 2 different areas - we did not receive a book, books were not distributed, on line advert wrong - we now want to cancel 2nd directory not published for another 4 months and they will not listen - they do not return calls, emails are not acknowledged. Also their sales personnel call not identifying themselves and then it appears they are trying to sell BT products and services - very poor customer service

Posted by Anonymous at 16:53 on 22-Feb-2010

Arrogant. Monopolistic.

Posted by Anonymous at 13:51 on 26-Jun-2009

These people at BT are still charging £4.50 for the privilege of a debit card payment which costs them NOTHING.It is a fraudulent way of stealing money and why the Regulator/Government has not clamped down on this practice is beyond me.BT are making a huge multi-million pound profit from this scam every year.A bloody disgrace! Also, check your Broadband strength. I found that I was paying for 8mb and receiving 3mb!!!

Posted by Anonymous at 08:00 on 03-Jun-2009

Absolute idiots. I can't wait to get away from them, the worst service providers I have ever had to deal with. Incorrect bills when I don't even receive calls from them, no-one willing or able to resolve my enquiries. All my friends and colleagues have had problems with them too. AVOID AT ALL COSTS.

Posted by Anonymous at 16:50 on 02-Jun-2009

Appalling customer service. Call centre in India with employess who through no fault of their own can barely be understood nor understand any points made to them. Correspondence centre never answers correspondence! And charged me termination charges of 222pounds just for leaving my house without immediately going to a new address. Paid under protest but these charges cannot be legal. They are based on the entire line rental and Broadband costs for all the months when they are not providing you with a service and simply hand the line on to the next occupier. A truly disgraceful organisation. The stress and hassle they cause people is unbelievable. Avoid at all costs.

Posted by Anonymous at 09:38 on 31-May-2009

Our internet service has been incredibly slow recently. I rung up to ask for it to be improved. I was on the phone for an hour and passed round 5 people before the phone went dead!

Posted by Anonymous at 12:06 on 01-Apr-2009

I have 2 phone lines into my house that are billed on one account. Over the weekend the phones went dead and I reported the fault from another place but gave just one of the two numbers as the automatic process for reporting faults is quite long and cumbersome thinking that fixing one problem would also cure the other line. The OpenReach engineer duly came on Tuesday to repair the phone and found that a high-sided vehicle had damaged the overhead cable some 3.5km from my house. The engineer repaired the fault on the cable for the number that had been reported as faulty but said that he could not touch the other line (it being strict company policy) as it had not been reported as faulty even though he could actually see the break in the other line! So we had to report the second line and then wait another 24 hours before it too was mended. A warning to customers - you must report every single phone number that is not working if you want them to be repaired. This is not obvious and would be particularly frustrating in, say, a block of flats if it is assumed that one person reporting a phone line fault would lead to all the others being repaired.

Posted by Anonymous at 17:36 on 25-Mar-2009

Just when I thought (after several fraught months of dire customer service) that BT had finally sorted out my billing, they have gone and redesigned their online billing format (again) to make it even more obscure. The monthly cost has suddenly doubled - I think, if I can understand the tangled logic of all their screeds of figures, that as well as charging the previous month in arrears, as they had been doing every month until now, they have added next month's rental in advance. I'm still awaiting their answer about this one...

Posted by Anonymous at 15:06 on 16-Mar-2009

Incompetence personified. Avoid if possible.

Posted by Anonymous at 02:14 on 14-Mar-2009

Switched to BT from Tiscali and told by salesman it would cost less. My bills have been higher, due to their high minimum call charges.

Posted by Anonymous at 15:50 on 13-Mar-2009