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27 ratings from 1 source
Financial Services (Activities: Debt Collection Agencies)
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Source: Plebble.comCustomer View
0
votes
This crew are clearly using a database on which our address appears, but the person named at the address is someone we have never heard of. The name bears a remote resemblance to that of someone who left here 30 years ago, which indicates a pretty low standard of detective work, and that must be a bit of a disappointment to the people who are hiring BCW. "Sorry" is not a word in their vocabulary, and so it would be good to know if it is possible to find some way of achieving retribution.
Posted by Jean at 14:53 on 02-Mar-2010
Source: Plebble.comCustomer View
2
votes
They are rude and abbusive do not ever contact over the phone unless you are recording the phone call . T-mobile should change the DCA ,they will lose credability for using BCW.
Posted by Dolly at 15:11 on 17-Feb-2010
Source: Plebble.comCustomer View
2
votes
BCW contacted me out the blue regarding a debt i apprantley owe to EDF Energy. I made the mistake of engagin in conversation with them and basically spoken to like a piece of dirt which was is unacceptable to anyone but when 9 mnths pregnant and somewhat hormonal can have quite an effect on you. Anyway i asked if they could give me a few days so i could contact EDF as i was not sre this was correct and was basically thereatend to pay up or we'll take things further. I then started getting valls to my home and when i wouldn't confirm private details they were very rude and evenhung on me. I complained about this but am yet to hear anything about this yet they have the time to send me more threatining letters. Anyway i hav made several complaints to them and will be going to the OFT about them. I have read many accounts on how badly they have treated people and i don't think they should be allowed to get away with it. I have now received a ltter saying they are sending someone to my door. With a 3mth baby this is somewhat worrying. Anyway have sent 2 more letters this week so lets see hwat happens.
Posted by Geritot at 07:17 on 18-Dec-2009
since posting about this company several months ago,i took some legal advice,as the supposed debt i owed was not only paid off but had it not been paid off would have been over the 6 year limit for which they are allowed to hold info on it.i phoned them and asked them to supply the information held on me as is my legal right,and advised them that if they continued to harass me without the information,i would introduce my solicitor into the proceedings.funny i have neither received the information,or any more calls from bcw....convenient i think.i am still thinking of taking them to court for harassment.
Posted by Anonymous at 08:49 on 22-Dec-2009
I also wrote to BCW informing them i would be taking further action as the way they speak to people is nothing short of bullying. I also informed them i would be making an official complaint to the office of fair trading and i am waiting to receive a response to that letter. I was heavily pregnant at the time they started harassing me and it caused me quite some upset. I am still not 100% convinved the debt is legit but even if it was there is a certain manner in which you speak to people and BCW speak to people like they are pieces of mould.
Posted by Geritot at 11:28 on 30-Dec-2009
Source: Plebble.comCustomer View
5
votes
Very poor company to deal with. My wife developed cancer this year and when I explained the situation to them regarding financial income, I was traeted like dirt. They could not have cared less and could not provide me with information such as CCA copies.
Posted by Anonymous at 15:25 on 08-Oct-2009
I had a negative experience with an employee treating me with disdain because I was in debt and Student Loans had commisioned BCW to reclaim a portion of my student loan.
After filing a complaint, I was contacted by another BCW employee who by contrast treated me in a markedly more friendly manner and was consistently courteous, amiable and convivial in a series of telephone contact until the portion of my debt had been fully repaid by BCW. As someone in debt I do not expect to be treated with disdain in the year 2007. Dickens wrote great literature about the days of debtors prison and I like to think we have evolved since then as a society in our treatment of debtees.
Posted by Anonymous at 17:28 on 01-Dec-2009
Source: Plebble.comCustomer View
0
votes
They have contacted me a few times about debts an ex had. (!) Each time they were pretty reasonable - never had cause to complain.
Posted by Anonymous at 12:55 on 15-Jul-2009
Source: Plebble.comCustomer View
3
votes
Pretty useless at giving information, the only line they have is "are you making a payment" final payment didnt go through on direct debit so had a call whilst driving. explained i would need their bank details to send payment to, could they email me the sort code and account number? no they could not, its only 2009, email is obviously akin to witchcraft in glasgow. so how do you propose i write when i have explained im driving to work, to make money to pay your dumb bill? no common sense, completely rude and unhelpful. sincerely hope the fsa shut them down
Posted by Anonymous at 08:57 on 02-Jul-2009
Source: Plebble.comCustomer View
6
votes
Received a highly rude and offensive phone call over debt which has been statute barred, before they attempted to avoid my exercise of my right to make a subject access request (To see all the data they have on me), after originally declining to tell me who they were, witholding their telephone number, threatening me with solicitors (action which would now be illegal) and bullying me into payment (also illegal) having caught me while in a rush, and ill.
Posted by Anonymous at 15:34 on 26-Jun-2009
Source: Plebble.comCustomer View
1
vote
Since my last comment (02-Jun-2009 15:21:04) there has been some development. I have been receiving letters for a lady who according to my Letting Agents moved from my address over 3 years ago. All the letters are from "Buchanan Clark and Wells" as the envelopes have their return address in "Andover" printed on the back; Must have had over 30 Letters over the last few weeks, since original phone call; All have been returned as "NO LONGER AT THIS ADDRESS". Got a letter today addressed to "The Occupier" stating their Tracing Department has located the lady (as above) as living at my address, my Letting Agents are going to write to them, so hopefully this will bring an end to the matter.
Posted by Anonymous at 00:44 on 22-Jun-2009
Source: Plebble.comCustomer View
1
vote
Received several calls asking for somebody I had never heard of. Didn't seem to believe me & kept asking for my name. I said that I wouldn't give them any of my personal details.
Posted by Anonymous at 11:34 on 19-Jun-2009
Source: Plebble.comCustomer View
2
votes
my parents had call from these people on monday regarding an old Wanadoo account in my name saying I owed £25 for a final biil from March 2003 I knew I owed nothing. After a very tedious call from a very rude boy he gave me the details of what it was for and I called Orange (took over wanadoo) who confirmed I owed nothing and the details on my account had not be recorded properly. Now I received no letter from either Orange or Buchannon, Clark & Wells although they said i should have. Since Monday they have phoned me every day and when i explained i had spoken to Orange the cheeky **** said I spoken to them since i last spoke to you and they've confirmed you owe this money & if you don't pay we'll take further action - quite blatantly a lie!! These people are very hard nosed, but I guess you would have to be, I am far more angry with Orange as this should never have been passed to debt collectors in the first place. When i called Orange again yesterday to get someone to call these people to make them stop harassing me at work i was told there was nothing they could and it would take up to 7 days for the information to get to these people. Is it just me, or it that completely unacceptable? I was told my a lovely lady "don't answer your phone then" well a) I shouldn't have to worry about whose calling *innocent victim here* and b) in my opinion it's really not a very good idea to avoid these people as it just leads to more trouble.
Posted by Anonymous at 15:28 on 18-Jun-2009
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