Halifax

staff seem to Completely lack any sense always mess up payment to and from my halifax accounts keep blocking my accounts for fraud but even i can't touch my money , head office justsends you to branch and branch tells you call head office, rediculous and all the while im told i should go into the branch to sort it out..

Posted by natalia.thompson at 13:09 on 14-Sep-2009

I had a Halifax account for 10 years and was a model customer, with a good income and never "in the red". Then, after splitting with my partner, I had to apply to reschedule my loan (and all other payments to other creditors) due to financial hardship. Eventually, I remortgaged my house to consolidate debts and worked out what I could afford to pay each creditor to get my finances back on track. The Halifax was among the creditors. The money from the remortgage was paid into my Halifax account. But on Bank Holiday Monday, on checking my account, it showed it was £1,000 overdrawn (ie. right up to my overdraft limit) instead of £6,000 in credit. I thought I had been defrauded and was terrified. I reported it to the Halifax's 24-hour helpline, but there was only a skeleton staff on due to it being Bank Holiday. All they could tell me was that a transfer of £7,000 had been made to another account, but they could not explain why or by whom. When the branch opened again on the Tuesday, I went in, panicking - but it took me hours (literally) on the phone to customer services to get to the bottom of it. Because my Halifax personal loan had been in arrears and a lump sum had gone into my account, the terms and conditions of my personal loan had allowed the Halifax to simply take the money out of my current account to pay off my loan in full. I was heartbroken, but got two very rude so-called customer services guys who said they were completely within their rights to do this and tough. This may have been the case, but I was almost having a nervous breakdown when I discovered £7,000 missing from my account with no warning. Eventually, after numerous complaints to head office, when I said, quite truthfully, their actions may well cause my home to be repossessed, the Halifax apologised and gave me my money back, allowing me just to pay the arrears off my Halifax loan, as I had intended, plus pay off other creditors. But this left me with no faith whatsoever in the Halifax a…

Posted by Anonymous at 11:15 on 11-Jun-2009

How on earth did they end up with such an Xtra big black hole.

Posted by Anonymous at 21:18 on 26-Mar-2009

Regrettably I have closed my Halifax websaver account. I say regrettably because their service was excellent. However their interest rates were to poor, dropping all the way to 0.66% pa.

Posted by Anonymous at 10:33 on 05-Feb-2009

Complete foul-up due to their computer muddling two account numbers, head office just passes buck to branch and vice versa, utter indifference on behalf of staff who keep suggesting I should take time off to go into the branch to sort out their mistake. Grrrrrrrr.

Posted by Anonymous at 21:52 on 22-Jan-2009

Patchy standards of service - sometimes things work well, other times they are incompetent beyond belief. I have had a current account with them for about 8 years now as it is still one of the best for interest rates. I used to have a mortgage with them, but that was by default as they took over the Leeds Permanent Building Society with which I had my mortgage. Their online banking website is rather crude in design and very clunky to use. It is not easy to contact their web people and they arrogantly dismiss any complaints about its poor design and functionality.

Posted by Anonymous at 16:22 on 08-Jan-2009

Another company with non-existent customer service...You'd think in the current situation, banks would want customers. Been waiting three weeks to hear if I could get a basic account - no reply... Perhaps a blessing in disguise. Would rather not know how the customer service is after you have an account.

Posted by Anonymous at 23:56 on 19-Nov-2008

I complained in writing 4 months ago with a straightforward issue. They just acknowledge the complaint but do nothing to resolve it. I get a distinct impression they know they are wrong & are making me take the Ombudsman route to drag it out..

Posted by Anonymous at 16:55 on 04-Aug-2008

It's the usual “call centre with zombies reading from screens but not understanding what they are talking about”, level of service, but at least they are in this country. Value for money has taken a dramatic dive with the interest rates on most current accounts recently being rubbished (reduced to 0.1%), and the replacement accounts offered with a seemingly attractive 6% which then crashes back to 0.1% when the balance hits £2,500. What sort of account is that? It used to be the practice that the more money you held in an account the higher the rate of interest. Their heavily marketed “Ultimate Reward Account” is just as bad, but also charges you £10 a month on top for the dubious privilege of obtaining discounts on other HBOS products, whereas not so very long ago the more products you purchased the more discount you automatically received. Quite rightly so since their high marketing costs, which are built into their pricing, were inappropriate for a further sale to an established customer.

Posted by Anonymous at 11:22 on 14-Feb-2008

Poor Customer Service. No communication between branches and on line site. Right hand doesn't know what left hand is doing. Slow & belligerent

Posted by Anonymous at 18:47 on 09-Feb-2008