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16 ratings from 1 source
Building Services (Activities: Kitchen Planners & Furnishers)
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Source: Plebble.comCustomer View
1
vote
We are very pleased with our new kitchen. The quality of the units, appliances and especially the fitting is of a very high standard. It was stress-free from the planning stage right through to the fitting. Lee was very helpful, advising what looks best and the best appliances to have, and what worked well together. I would recommend Kitchen Italia to anyone.
Posted by navi1 at 13:05 on 14-Jun-2010
did you get a part p certificate for the electrics?
Posted by chowbella at 20:29 on 14-Jun-2010
Source: Plebble.comCustomer View
1
vote
I hadnt ever heard of Kitchen Italia until we went to the Ideal Home show this year (which was a great show by the way, far better choice than previous years on everything)we booked them to come round along with some other companys and Kitchen Italia were the only ones to actually measure up properly, show us the quality they had to offer and "RE" design our kitchen (rather than just want to replace our old cabinets with new ones) they did send in another guy afterwards to double check the order which was just as well as there were a few minor changes we wanted to make, then we had it delivered the 1st week in May and fitted a few days later, I really cant find any fault in the whole experiance, I would recommend them to friends and family in the future, job well done!!
Posted by BBell at 16:11 on 08-Jun-2010
Source: Plebble.comCustomer View
1
vote
Im so glad I didn't see this site before I ordered my kitchen or I would never of done it! My neighbour recommended Kitchen Italia to me and having seen what a good job they did on hers I got a quote, it was alittle more expensive than I had first planned, but that's because I got abit carried away with the design, the result has been fantastic. Fortunatly I havent had any problems, but everyone form the designer to the fitters have been excellent and very organised. I now have a designer kitchen that shows up the rest of my home lol, it will have to be the Bathroom next and if Kitchen italia did them I would definatley have them round Maybe I have just been lucky, I was dreading the whole thing, but so far I cant fault them and im a very happy customer :) the whole expeariance has been great for me and my next door neighbour
Posted by eastlondoncat at 15:58 on 07-Jun-2010
Source: Plebble.comCustomer View
1
vote
How I wish I had discovered this site last year! My kitchen was started Aug 09 and STILL isnt complete! The so called surveyor made several mistakes and did not know the product well,ordering glass doors which weren't available in the range I wanted. This meant a major change in the look of the finished design but only came to light when the installation was going ahead.The fitter left on September 22 and a leak occurred the next day, wrecking the new floor. He was too far away to fix, told me to get someone else and he'd pay. Gave me his insurance details but failed to pay his excess, leaving me £560 out of pocket! As if that wasn't enough, one of the doors fell off before Christmas and fitter has disappeared. Have been trying to get KI to sort it out. Finally reported them to Trading Standards and sent "recorded delivery"letters (twice-£9.90!)Got a phone call day after saying they would send someone Mon 8th March. I would advise anyone with a problem to report to Trading Standards(Consumer Direct) 08454040506 as they keep a note of these cases and will investigate. Also report fitter and KI to Gas Safety register as it is against the law to disconnect or fit appliances if not registered as my fitter wasn't. KI sent copies of paperwork they held for him but none in his own name! They obviously don't take any care about the legality of their fitters. WOULD NOT RECOMMEND THEM!
Posted by su'em at 08:23 on 05-Mar-2010
i bet you never got a part p elctrics certificate either?{against the law to touch electrics unless qualified]
Posted by chowbella at 20:34 on 14-Jun-2010
Source: Plebble.comCustomer View
1
vote
My Experience with Kitchen Italia has been horrendous. I was supposed to have a finished kitchen before Christmas it is now the 9th of February and I still do not have a kitchen that is anywhere near finished. The surveyor they sent round to my house to make sure that the kitchen could fit did not check my waste pipe and tell me that I would need to move it to fit the sink I had ordered from them, which meant I had to fork out more money to another builder to do the job as their kitchen fitter could not do it and I also had to have the wall re-rendered after it had already been done once due to this. He also sold me a tap which couldn't fit between the work top and the unit above, all in all the only thing that he did do was change the plan without telling anyone and add money to my bill. Since then they have been delaying with the work tops and their recommended kitchen fitter has done an unsatisfactory job and will not rectify anything when asked to, his usual response is this is how I fit the kitchens or the company did not send me that. The only course of action I have had to take through no fault of my own is to get an independent surveyor which again has added to my bill to demonstrate that I am not being unreasonable and that this work is not good enough. all in all if I ever manage to get this kitchen finished from them it will be a major miracle and thus would not recommend them to anyone unless they want to be over charged and on the verge of a nervous break down.
Posted by hershpat at 10:30 on 09-Feb-2010
Source: Plebble.comCustomer View
1
vote
We bought a kitchen from Kitchen Italia St Albans in 2007, spending well over £4,000. All was well, but when one draw stopped closing and we couldn't fix it ourselves, we called them, expecting for the draw to be fixed under their post-sales care. They refused, and said they would send someone round for a minimum £70 call out fee (we are less than 2 miles from their office). I am disgusted by their lack of after-care, and would not advise anyone to touch this company.
Posted by (details private) at 09:34 on 03-Feb-2010
We offer a 12 month labour warrantee on our kitchen fitting. The charge would have been made to replace the whole drawer box should it have been damaged through excessive use and abuse. Please contact me on donburden@rocketmail.com and i will make sure someone comes to inspect this item and replaced it. It is normal practice for all companies to have replacement good paid for should they be damaged and only replaced if found to be faulty this is NOT bad service, I apologise if this may not have been explained.
Posted by DBurden at 14:21 on 21-Jul-2010
Source: Plebble.comCustomer View
1
vote
I found Kitchen Italia profesional and very helpful from start to finish. Fitters were skilled and polite. They finished my kitchen within 4 days.I was immpressed by the speed that a door, damaged during the delivery, was replaced within 24 hours so that my kitchen could be completed. LOVE MY KITCHEN.
Posted by lindaH at 12:25 on 13-Jan-2010
DID YOU GET A PART P ELECTRICAL CERTIFICATE? DID YOU SEE THEIR GAS SAFE QUALIFICATION?
WAIT UNTIL YOU GO TO SELL YOUR HOUSE,OR HAVE A GAS LEAK, THATS WHEN YOU WILL PAY ££££££, PEOPLE ONLY GO ANONYMOUS ON HERE BECAUSE THEY ARE SICK OF GETTING NOWHERE WITH YOUR STAFF MR DBURDEN,ITS LIKE CLOSING THE GATE AFTER THE HORSE HAS BOLTED !!
Posted by (details private) at 11:36 on 18-Jan-2010
Source: Plebble.comCustomer View
1
vote
Kitchen Italia have been in business supplying fitted kitchens since 1996. Kitchen Italia have fitted 1000's of kitchens over this period with 1000's of satisfied customers. kitchen Italia will always provide a complete service until the customer is happy. Any Company having installed so many kitchens may have a few delays and issues, but will always work to make theirs customers happy. Kitchens are NEVER left unfinished, NEVER left short of product when good are in stock. Kitchen italia do not ask for payment to appointed installers UNTIL the client is happy with their installation. The posting from anonomous people should be taken with a gaurded view. Should you have any issues regarding this Company contact me directly donburden@rocketmail.com
Posted by DBurden at 10:54 on 09-Jan-2010
Source: Plebble.comCustomer View
1
vote
I found this post when looking for Kitchen italias website. I had a very helpful designer who advised us on our kitchen. His ideas totally transformed the design our builder had produced on a scrap of paper and I have to say the quality we have been supplied was exceptional. The kitchen was £7200 for a similar size but did have granite and a couple of appliances. We were let down by our builders supplier, who he said we could never contact directly. Kitchen Italia supplied when they said they would. The fitters who installed were skilled and were a pleasure to have in my home.I would like to give a balanced view as many of these companies only get bad press. I would and have recommended Kitchen Italia to friends and family who experienced the same great service.
Posted by cdun at 10:12 on 09-Jan-2010
Source: Plebble.comCustomer View
3
votes
My experience with Kitchen Italia has not been a good one. I found them at Grand Designs Live and was sold on the fact that I could get the units in any size as I have a small and awkward kitchen and that there units were of a superior quality and they would supply only. The kitchens are very, very expensive for what they are. I would avoid for this reason alone. My fitters, who have fitted many kitchens have said they are no better than Howdens, at least howdens cabinets come built which Kitchen Italia's are not so adds even more expense. The other problem is that they carry little or no stock so if you need to buy anything you have to order and wait and wait and wait and wait. I ordered my kitchen 3 months ago and have only just got the last door. Unbelievable. They also want to charge for everything and blame your fitters if there is a problem. The kitchen they designed also did not work out as draws could not be opened when the handles were put on. My advice to anyone considering using Kitchen Italia think twice. They are great at sales but thats about all. Please learn from my very expensive mistake. If you are looking for a midrange kitchen use Howdens and get a really good fitter and you will not know the difference. For what Kitchen Italia charge you can get a good quality kitchen from one of the well known suppliers. In summary avoid unless you have money to burn.
Posted by (details private) at 11:38 on 03-Jul-2009
BEWARE !! ITALIA STONE SAME COMPANY AS KITCHEN ITALIA. i had a nightmare with kitchen italia,when i had a crack in the granite i spoke to the same person who booked the delivery for the kitchen? also UNQUALIFIED FITTERS DOING ELECTRICS.
MAKE SURE YOU ASK FOR A PART P ELECTRICS CERTIFICATE,ive been asking for 6 months. anyone ever got one ?
Posted by (details private) at 11:11 on 26-Nov-2009
Please would you contact myself or my office. I would be only too willing to help you should you not be satisfied with your Kitchen.
Kitchen Italia have never had a disply in stratford Station so it is hard for me to trace who you may be.
I have checked all of the Designers contracts from Stratford Broadway shopping centre which I assume you mean.
There are 4 installations fitted this year from this this Designer from this store.
From the two that had kitchens with granite surfaces from kitchen Italia, one was complete and staisfied and the other is awaiting their granite to be installed.
I will be happy to speak to you should you contact me directly.
All other complaints on this site that are GENUINE and have a legitimate issue have or are in process of being rectified to thier satisfaction.
As Money Saving expert cannot check to the validity of the post they accept I have to accept that this concept of complaining can be used by others to damage a Companies good name and reputation.
Should you wish to contact me directly with any issues you may have with Kitchen Italia please contact
donburden@rocketmail.com
Posted by DBurden at 10:36 on 09-Jan-2010
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