Laura Ashley

Dear Mrs Powell I refer to your email dated 11 March. I regret you remain unhappy with our response to your complaint. If a customer has a complaint about a product we do ask for it to be returned to Head Office in order for a Technologist to inspect the item. The reason we do this is because we are proud of both the design and the quality of the products we produce. We want our customers to be pleased with their purchases and if an item is not performing satisfactorily it is in our interest for our Quality Team to be made aware of any such issues. A Technologist has inspected the Forest Friends bedspread and our initial findings are inconclusive, and it will now be sent to our manufacturer for further investigation. I trust the replacement bedspread is now in use. If you should encounter any problems with this item please let me know. Yours sincerely Karen Clarke Executive Assistant 11 March 2010 17:22 >>> Dear Ms Clarke, If you feel that your response is in any way good customer services you are sadly mistaken. It is obvious from your reply that Laura Ashley has an inherent culture of customer second. I am well aware that the idea of verifying the fault by 'technologists' was your way of trying to prove some form of misuse, rather than taking responsibility for your poor quality products. You obviously do not care about your customers or reputation, therefore I will not waste my time further with Laura Ashley and will advise appropriate watchdogs. I have already informed Trading Standards, whom I may add did not take over a week to respond, and they will be keeping a close check on your policies! Please rest assured that I willno longer buy from Laura Ashley and will inform all of my friends and social networks to avoid your products also. The reason John Lewis have just paid their staff large bonuses is because they care about their customers and they have just gained at leas…

Posted by Deborah40 at 14:48 on 17-Mar-2010

Not my fave place but the wife is loving the 25% off everything sale Wot credit crunch?

Posted by (details private) at 21:13 on 26-Mar-2009

I recently fell into the 'You get what you pay for' trap when I purchased some bed linen from Laura Ashley in the sale. The original cost was £80 but I got it for half price minus anither 10%, so I came home thinking I had a real bargain. But, when the product was washed I realised that the product was indeed unnacceptaqble and unsatisfactory because it felt like a floppy nappy liner. I emailed Laura Ashely about this and they sent me packaging to return it. Three weeks later, they returned the bedding to me saying that they could find no fault? and that 'they considered this to be a good indication of the quality of their products.' Which actually says it all. I can assure you that this is nothing like what I would call quality, and I beleive their note could be read to mean that they actually know they are selling rubbish?? I need to warn people not to fall into the same trap that I did and to avoid dealing with companies like this, who I beleive are contributing to the mountain of disgarded sub standard garbage that is piling up in rubbish tips all around our globe; by selling cheap and nasty products at overly inflated prices, in the guise of selling QUALITY???? There's one born every minute, and sadly I was one of them.

Posted by (details private) at 13:04 on 21-Oct-2008

My wife ordered a 'Milton' bookcase on-line from the Laura Ashley website on 29 April. The cost was £637.50. Delivery to be 'early May'. On 08 May we had a phone call stating delivery would be in 'early June' and was it OK to take payment - my wife said yes. On 09 May we received a letter stating a delivery company will be in touch on 29 August! A £25 delivery charged has been raised and I note the full charge of £662.00 has been taken as a deposit. What rubbish service - full payment for a 4 month wait...what is the point of ordering by internet if delivery is slower than a snail?

Posted by (details private) at 11:32 on 27-May-2008

Wife saved 30% of curtain material in the sale which was good. They do over-sell accounts in store though. The store manager tried to persuade my wife it was better to give up the 30% January discount and instead open an account and save 20%. Maths clearly didnt feature at Laura Ashley's management training course.

Posted by (details private) at 22:53 on 15-Jan-2008