NatWest

I put in a claim for a collapsed drain wich kept blocking causing sewage to come out of the drainds flooding my yard. NATWESTS dedicated repair service Lanes Assistance have still not sorted this problem after two weeks. Only a survey has been done. Natwest advise me I can get a different company to carryout the work however they may not Pay. they also state no other firm can be tasked by themselves. In short the standard of customer care by Natwest is very poor.

Posted by Anonymous at 14:38 on 16-Feb-2010

Was dreading having to deal with their call-centre but they dealt with my call very efficiently. good job!

Posted by jamespat at 15:59 on 22-Dec-2009

Natwest called me on my mobile and asked me to call them back urgently. It worried me due to natural security issues. I called back within 5 mins to be sent to an answer phone. I went to 24 help. No details of any issues on my account - no notes either. I complained about getting the call & no idea what was issue or notes. I was told they could only get back to me with an answer in 24 hours. I called the branch the next day. No idea about the complaint as had not been sent out. No idea of incident and could not explain what call was about - even though knew staff member. Turned out complaint mis logged on my business account in a different branch. I was eventually called back days later. Still no idea of why called or what about. Tried to palm me off with training & would investigate. Got an apology and said would write. Could not deal with fact that I said that was not an answer. Just got corporate polite phone snowed. Even though all started by them and a host of incompetence.

Posted by Anonymous at 23:30 on 14-Dec-2009

They never return call, its virtually impossible to get through to the branch despite what they say on adverts, They can never do anything correctly if it's outside their regular tasks. The are quick to slap you will bills at the slightest mistake you may make with your account, totally unforgiving, I would warn anyone about having an account with this bank....don't do it

Posted by Mikeydude at 12:28 on 06-Oct-2009

Been with them for years and nevr had any trouble.

Posted by Anonymous at 17:15 on 24-Jul-2009

Today I have packaged up my complaint and sent it to the Financial Ombudsman Service but here is a potted history (sorry it seems long - it is the short version!!!): I had an open joint bank account with my ex-partner, it was used for his payments of child maintenance to me. Earlier this year the ex partner told me he was in serious financial difficulties and would default on his debts and possibly go bankrupt. One of the first things I did was go into the NatWest branch closest to my workplace to close the joint account as I was scared he would use that account and my healthy credit rating to fraudulently obtain credit for himself. I explained this background and my fears to the branch staff (this was in March 2009). I was advised that I couldn’t unilaterally close a joint account but I could freeze the account which in practice would have the same effect. I WAS NOT told that the bank has a “guilty by association” policy which meant that because of the link through the joint account, when my ex-partner did default on his finance agreements with NatWest they (without informing me) put no-operations marks against all my and my 6 year-old daughter’s Bank Accounts. I found out because my switch card stopped working, I immediately and then every few days for the next 2 weeks rang the bank helpline to ask what was wrong, the truth was never explained to me, I was always told it was a mistake and a new card was in the post. This no operations mark happened over 6 weeks ago and since then NatWest have given me a catalogue of reasons to complain. My specific complaints are: 1. When I went into the branch and explained the background I should have been advised to get my name removed from the joint account or to take action to force the account to be closed, please note the joint account was in credit. 2. My having taken this action to “freeze” the joint account should have been taken into account when the decision was made to link me to my ex partner closi…

Posted by MoneyPenny at 13:25 on 21-Jul-2009

NatWest is the worst of all the banks. They are rude, uncaring and unfair. They lose paper work all the time and have been extorting money from me over a long period of time. I will make sure they pay every penny back to me with interest and compensation.

Posted by Anonymous at 22:49 on 28-Apr-2009

Regarding the last comment about the cash paid in to Nat West. I would threaten immediate legal action and get a solicitors letter sent asap.The receipt IS a legal document.There is no way that Nat West can wriggle out of it.Also, send a letter to the CEO BY NAME AND MARKED PRIVATE AND CONFIDENTIAL and pester him until you get justice.At the very least, the Banking Ombudsman should be informed.If you suspect a fraud within the bank and the teller has nicked the cash, tell Nat West that you are getting the police involved. Can your friend prove where the cash came from in the first place?Get him/her to swear an affidavit also.Do not let Nat West off the hook!

Posted by Anonymous at 17:06 on 06-Mar-2009

Question - when is a receipt not a receipt. Answer: When it is given by Natwest Bank. On 28 January, a third-party pay-in was made to my account at natwest of (the party concerned says) £1,700 in cash – the cashier gave him a (printed) receipt for £1,700 and then credited my account (at another branch) with £1,700. Four hours later, they then reversed that amount and altered it to £700 - explained as a keying error. The person who paid the cash in is adamant he has paid me the larger amount - and has a printed receipt to prove it - the bank claims that despite being printed by them, and saying "Customer Receipt" it is -and I quote - "only a confirmation of what the cashier keyed and not a receipt". I have spent over a month trying to solve this - no-one involved in investigating the matter has spoken either to me, or to the person who paid the cash in - they have now just claimed they are satisfied that the cashier is right and closed the case - leaving me £1,000 out of pocket. My view is, even if the smaller amount WAS paid in (which I think is unlikely given the reason for the pay-in) the bank should stand the loss as their mistake has caused the mix-up!

Posted by Anonymous at 11:46 on 05-Mar-2009

I opened a 30 Day Bonus Saver account before the safety net limit was raised. I produced driving licence, passport and, of course, signed documents. Of late, since they were offering only 0.2%, I went in to close the account last week. I was told that a cheque would be sent to me. When on Thursday this week I received not a cheque but a statement showing no change in the account, I went in today (at least my local NatWest opens Saturdays) to ask where my cheque was. A helpful young man looked it up and was told they were "unable to action the request as there was no signature on record." As I had opened the account with a signature and much proof of identity and also closed it with a signature and proof of identity, I said I found that completely stupid, irrational and patently untrue. I signed some more forms to close the account (yet again!) but with no proof of identity needed, although I offered, and asked for a cheque there and then as I needed the money with another account waiting to be opened. He went to ask his manager and returned saying that as it was a savings account and I had no current account with NatWest, they would have to send a cheque. He took my telephone number and promised that he would be in touch if anything else cropped up. Is this a bank withholding funds to earn interest whole delaying payment to me? They had my address to send a statement so why didn't they write to tell me they couldn't action my account closure? Yet more evidence of delaying tactics?

Posted by Anonymous at 16:39 on 31-Jan-2009