NatWest

I have had a personal account and a business account with Natwest for many years (20 or more).Recently I have had a few financial problems and wrote them and 2 other banking companies explaining the situation. The other companies responded straight away and everything is in hand. Natwest have not done anything except charge and charge. I sent a copy of the original letter with another covering letter.. nothing I called, spoke to them they said, to save you holding we look into it and will call you back one week later nothing. I call again same thing nothing.. so tomorrow I will call an hold until I have an answer. I noticed the service deteriorate once RBS took over..

Posted by (details private) at 17:24 on 15-Jul-2010

Nat West Bank is removing interest on all of its current accounts from Sept 2010. The letter and leaflet received today informed that Nat West wont pay interest on credit balances on all current accounts; that overdraft rates are going up from August 2010; and that the cheque guarantee facility is being stopped from june 2011. All customers should complain about the withdrawal of these benefits. Also, I tried to contact my branch to clarify these issues but only got through to a call centre. The call centre operative didn't know anything about these changes and they refused to give me the telephone number of my local branch. They did put me through to an 'accounts review' person who also didn't know anything about the changes. I eventually went to my branch in person and spoke to an adviser there who confirmed that the changes were happening, tried to explain that this would result in better customer service (!!), and confirmed that there was no other current account available from Nat West that would pay interest on credit balances. This is all very disappointing - customers treated poorly; further removal of account benefits etc etc. When will customers stop paying for the mistakes the banks have made to get the economy in the state its in? As a customer of over 30 years I will now have to look at other providers. Shame on you Nat West.

Posted by (details private) at 13:49 on 02-Jul-2010

I put in a claim for a collapsed drain wich kept blocking causing sewage to come out of the drainds flooding my yard. NATWESTS dedicated repair service Lanes Assistance have still not sorted this problem after two weeks. Only a survey has been done. Natwest advise me I can get a different company to carryout the work however they may not Pay. they also state no other firm can be tasked by themselves. In short the standard of customer care by Natwest is very poor.

Posted by (details private) at 14:38 on 16-Feb-2010

Was dreading having to deal with their call-centre but they dealt with my call very efficiently. good job!

Posted by jamespat at 15:59 on 22-Dec-2009

Natwest called me on my mobile and asked me to call them back urgently. It worried me due to natural security issues. I called back within 5 mins to be sent to an answer phone. I went to 24 help. No details of any issues on my account - no notes either. I complained about getting the call & no idea what was issue or notes. I was told they could only get back to me with an answer in 24 hours. I called the branch the next day. No idea about the complaint as had not been sent out. No idea of incident and could not explain what call was about - even though knew staff member. Turned out complaint mis logged on my business account in a different branch. I was eventually called back days later. Still no idea of why called or what about. Tried to palm me off with training & would investigate. Got an apology and said would write. Could not deal with fact that I said that was not an answer. Just got corporate polite phone snowed. Even though all started by them and a host of incompetence.

Posted by (details private) at 23:30 on 14-Dec-2009

They never return call, its virtually impossible to get through to the branch despite what they say on adverts, They can never do anything correctly if it's outside their regular tasks. The are quick to slap you will bills at the slightest mistake you may make with your account, totally unforgiving, I would warn anyone about having an account with this bank....don't do it

Posted by Mikeydude at 12:28 on 06-Oct-2009

Been with them for years and nevr had any trouble.

Posted by (details private) at 17:15 on 24-Jul-2009

Today I have packaged up my complaint and sent it to the Financial Ombudsman Service but here is a potted history (sorry it seems long - it is the short version!!!): I had an open joint bank account with my ex-partner, it was used for his payments of child maintenance to me. Earlier this year the ex partner told me he was in serious financial difficulties and would default on his debts and possibly go bankrupt. One of the first things I did was go into the NatWest branch closest to my workplace to close the joint account as I was scared he would use that account and my healthy credit rating to fraudulently obtain credit for himself. I explained this background and my fears to the branch staff (this was in March 2009). I was advised that I couldn’t unilaterally close a joint account but I could freeze the account which in practice would have the same effect. I WAS NOT told that the bank has a “guilty by association” policy which meant that because of the link through the joint account, when my ex-partner did default on his finance agreements with NatWest they (without informing me) put no-operations marks against all my and my 6 year-old daughter’s Bank Accounts. I found out because my switch card stopped working, I immediately and then every few days for the next 2 weeks rang the bank helpline to ask what was wrong, the truth was never explained to me, I was always told it was a mistake and a new card was in the post. This no operations mark happened over 6 weeks ago and since then NatWest have given me a catalogue of reasons to complain. My specific complaints are: 1. When I went into the branch and explained the background I should have been advised to get my name removed from the joint account or to take action to force the account to be closed, please note the joint account was in credit. 2. My having taken this action to “freeze” the joint account should have been taken into account when the decision was made to link me to my ex partner closi…

Posted by MoneyPenny at 13:25 on 21-Jul-2009

NatWest is the worst of all the banks. They are rude, uncaring and unfair. They lose paper work all the time and have been extorting money from me over a long period of time. I will make sure they pay every penny back to me with interest and compensation.

Posted by (details private) at 22:49 on 28-Apr-2009

Regarding the last comment about the cash paid in to Nat West. I would threaten immediate legal action and get a solicitors letter sent asap.The receipt IS a legal document.There is no way that Nat West can wriggle out of it.Also, send a letter to the CEO BY NAME AND MARKED PRIVATE AND CONFIDENTIAL and pester him until you get justice.At the very least, the Banking Ombudsman should be informed.If you suspect a fraud within the bank and the teller has nicked the cash, tell Nat West that you are getting the police involved. Can your friend prove where the cash came from in the first place?Get him/her to swear an affidavit also.Do not let Nat West off the hook!

Posted by (details private) at 17:06 on 06-Mar-2009