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IT & Telecomms (Activities: Mobile Phones)
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Source: Plebble.comCustomer View
0
votes
cannot get a straight answer to why i was mis-sold a contract. NONE OF THE MANAGERS WOULD TALK TO ME AND THE SPOOF THAT THEY WOULD CONTACT ME WITHIN 24 HOURS HAS LONG PAST.
Posted by bigb at 00:24 on 02-Jul-2010
Source: Plebble.comCustomer View
0
votes
I brought an Iphone from Orange on the 23rd of January (payed cash £440.00 plus £10.00 top up),on the 31st Jan topped up again with £30-00 On the 1st February they blocked my phone they said it was a security issue but not tell me what the issue was, they then blocked me for six weeks then cancelled my account whilst still £31.37 in credit, so I left and went to Vodaphone not knowing my phone was locked it is now the 1st of May and I have threatened to take them to court on the 5th of May having given them 10 working days notice to sort this problem out, letter sent recorded delivery they recieved the letter on the 23rd of April still no reply.
Posted by jimbob at 09:16 on 03-May-2010
Source: Plebble.comCustomer View
4
votes
The Customer Service in this firm is known for being bad but they have sunk to new depths now. A new contract was taken out and when I enquired about cancelling the old contract I was told that the contract had to be taken down to Pay as You Go - it could not be cancelled. This was totally wrong. They said they would send out a new SIm - they didn't or it never arrived. Unfortunately I was then involved in a serious road traffic accident which required major surgery and a long rehab so I never noticed that Orange had proceeded to take the rental for the old contract from my account as well as the monthly bill for the new contract. I eventually spotted it after 3 years. Yes, I probably should have spotted it sooner but learning to walk again seemed a lot more important! It was not a huge amount monthly but it doesn't alter the fact that they took money from my account for 3 years for nothing. I immediately cancelled the direct debit when I realised what was happening to stop them taking even more payments and told them what had happened. They don't deny my account but they said they could not refund 3 years worth of rental BUT as a gesture of goodwill they would refund 3 months. This they duly did but by then 2 payments had gone by since I cancelled the direct debit and they had the sheer gall to deduct these 2 months from the goodwill payment leaving me with 1 month refund. To make matters even worse they left a mark on my credit report for non-payment. They have now corrected my credit report but they flatly refuse to do anything else as they say it was my fault - I should have followed the instuctions with the Sim Card I never received. The fact they told me the wrong thing 3 years ago counts for nothing. I have already cancelled broadband with them (that wasn't easy either) and as soon as the new contract gets to the end of the term I will be free from them as a Customer. The Customer Services are the worst I have ever come across. If I could g…
Posted by (details private) at 19:38 on 27-Apr-2010
Source: Plebble.comCustomer View
2
votes
I bought a cheap yet unlocked mobile where I had to top up with Orange. Everything was fine for the first 5/6 months, as in the phone worked as I would expect for a cheap phone, andthe Orange costs were as they stated they would be, which was like the ave mobile price. Overnight, the prices went from the ave to 65p for a 1 minute local call to a landline, then I realised that all of the calls had gone up extortionatley. I queeried this after a week and the call charges were put back to normal prices. Three days after that they went straight back up again, disgraceful greed and dishonestly. I kept the phone as a spare, but when I went to put in an 02 sim tonight, the phone is locked again. The Company should be Withdrawn and fined!.
Posted by Majestry at 19:17 on 16-Dec-2009
Source: Plebble.comCustomer View
0
votes
I didn't get a bill from orange last month, it just didn't arrive, then the direct debit was higher than normal, so i assumed I'd gone over my allowance! I got a bill this month and they have added a new service at 4.26 before tax, to my bill. A service I have not requested, or been contacted about! Is this legal? can they do this? Add 33% extra to my bill without advising me of this? Have sent an email to customer services, as I don't have any signal at home - living in north wales!!! any advice on how to get the fact that they can change your bill without warning out to the public?
Posted by berrytanglefoot at 11:11 on 21-Nov-2009
they have now agreed to put a credit on next months bill- sending a copy email to watchdog and office of fair trading, as well as contacting ofcom may have helped....
Posted by berrytanglefoot at 12:30 on 21-Nov-2009
Source: Plebble.comCustomer View (Broadband)
4
votes
They make it very hard for you to cancell any broadband service, placing a variety of obstacles in your way to trip you up and constantly saying 'it's in our terms and conditions'. Stay well clear of Orange for broadband
Posted by (details private) at 19:35 on 21-Oct-2009
Source: Plebble.comCustomer View (Broadband)
3
votes
I had upgraded from Ornage PAYG to Contract and very happy with the mobile and accout... However I had an offer for homephone and broadband for £15 per month a lot less than the £50 I was paying to BT. I moved house about 6months ago and brought my livebox and orange account with me... Their Customer Service is from Hell... They make excuses I continually get through to an Indian Call Center who refuse to put me through to the Escallations Department. I have had either the phone or the broadband working but never both. When that was fixed my speed droped from 6.7 meg to 0.5 meg... I have been told thats all my line can take but I keep explaing that I used to have 6.7meg... I have been told that it is BT Openreachs proplem and that I need a speed modulator replaced at the exchnage something that BT Openreach has never heard of... It has now been 3 weeks since I reported the less than dial-up on my broadband and still waiting for a statifactory responce.
Posted by Savage at 00:55 on 08-Oct-2009
Plebble response
Plebble AdviceCentre Response:
I would start thinking about ratcheting things up and making a formal complaint in writing. Take a look at this for more info:
http://www.plebble.com/advice-centre/how-to-complain-about-your-broadband-provider/3.php
Under Ofcom's new code of practice, Orange has to do certain things if you are not getting the speed you expected/are paying for. Have a look at this for more info:
http://www.plebble.com/advice-centre/broadband-speeds-dont-get-caught-out/20.php
Hope this helps - good luck!
From Plebble AdviceCentre (advice@plebble.com)
Posted by Plebble Admin at 10:37 on 08-Oct-2009
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Kind regards,
Jonathan
Orange Response Team
Posted by user #5847 at 16:19 on 09-Oct-2009
Source: Plebble.comCustomer View
1
vote
I have a mobile locked to them - I bought it for the handset. Legally I have to have it three months before they will supply the unlock code. I complied with this and one month later am still fighting for the code. It is a legal requirement that they supply this, but they keep making excuses as to why it has not arrived! |I have to wait 10 days each time. I have now complained to CICAS who regulate these things - I don't know if they are going to be any better.
Posted by heidi at 11:16 on 02-Oct-2009
Source: Plebble.comCustomer View
5
votes
Absolutely disgusting customer service, do not want to keep customers when there is a problem, would not recommend to anyone for mobile, home telephone or broadband, are not interested in your complaint or problem. We recently had mobile, broadband and home telephone with orange and were sold a package that included free mobile phone calls to orange mobiles, but did not say that you had to contact your phone line to the white box, we have since June paid £110 on avervage on home phone calls, and only now have I found out about the white box connection, no feedback from customer services, no acceptance on fault on their behalf, throughly fed up
Posted by suzywu at 13:52 on 25-Sep-2009
Source: Plebble.comCustomer View
7
votes
they are the worst network provider you can have they are not good for value of money and customer service are not even english you cant understand them.
Posted by flapjack at 19:29 on 08-Sep-2009
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