Pipex Internet

Anyone looking for a telephone company DON'T use pipex. Nearly 3 months ago I changed line rental for one of my business lines from BT to Pipex. Since that time the phone hasn't been able to take in coming calls. 16 (Charged For) phone calls, 4 Engineers, 2 BT Openreach supervisors and 2 involvements of BT main office in Cardiff later, it still doesn't take in coming calls. All 4 engineers, BT supervisors and BT main office in Cardiff say that a block on in coming calls has been placed on the line by Pipex and only Pipex can remove it but Pipex say there is no block. They refused to give me details of their ADR scheme, I am trying to find out who I can take my complaint to but this information isn't available. BT said I needed to resolve the problem before I changed service provider in case the problem was inherited by the next company and resolving it would become even harder. I'm still paying line rental, the cost of phone calls in mounting up and my business is badly effected but Pipex still continue to fob me off

Posted by Hooky at 08:56 on 21-Jan-2010

I have been with this company for the last few years. 2 weeks ago i had a problem with my broadband connection, when i called them they said i had not paid my bill!! which i had done a week before! they said it would take up to 48 hrs to reconnect it, after three days constantly phoning them it was reconnected. On Tuesday last week i went to call my doctor as i keep really ill, and lo and behold a got a message saying my phone line had been suspended, i had to call them using my mobile which after being passed from pillar to post cost me 9.80, still with no satisfaction! I got a call at 9pm on Saturday evening from their faults technician saying i had no fault on my line and the problem was with billing! I am still without a phone after numerous emails and phone calls. I would never recommend this company to any one as their standard of service is atrocious.

Posted by cara1888 at 10:01 on 03-Aug-2009

This time they have gone too far. I have been ignoring their bills after they igroned my letter explaining why I did not owe them anything. Now they have sent me a legal proceedings notice. Are they out of their minds? Now they are adding new charges, picked out of nowhere. This is nothing less than intimidation and I should be the one to seek legal advice. I will not give in to this and I advise others not to either. They are the company imaginable - incompetent and dishonest.

Posted by Anonymous at 12:44 on 28-May-2009

I have been corresponding with Pipex for a year now. They continued to bill me for 5 months after I had cancelled my account despite numerous pleas from me. On their 21st letter to me in February '09 they said a credit of £119.41 was applied to my account so I was not in debt to them. There was no apology or admission of failure on their part or apology for trying to get money from me via a collection agency. I continue to fight with them to get repayment of an extra payment they took from my account when we moved 2 years ago. My advice is do not join Pipex Or Tiscali. If you leave them make sure you cancel your direct debit immediately so they cannot collect extra payments.

Posted by Anonymous at 10:41 on 11-May-2009

I was a customer for 4 years with no problem other than frequent disconnections. I wanted my MAC code which they failed to provide until finally I called them and demanded it, I was no longer prepared to accept the usual system failure excuse. I was told they couldnt give it over the phone . . really! I pointed out they wanted personal information to verify who I was so give me my MAC code! they reluctantly did! That was last December . . still receiving bills now for phone calls

Posted by Anonymous at 21:12 on 06-May-2009

They failed to cancel my account as requested and now refuse to refund the money. Their call centre people are pleasant but cannot even escalate a complaint beyond the first step leaving me the customer to resort to small claims court. All for £60. It'll cost them far more than that deal with the admin. Daft, daft and antagonistic. Why do companies treat their customers that way?

Posted by Anonymous at 16:53 on 29-Apr-2009

I have now left Pipex but they are still billing me for line rental. I wrote to complain but they say they cannot help me because i no longer have an account with them. Confused?? I certainly am. If I haven't got an account why are they still billing me?? Whatever you do I advise you to not sign up with this company - they are inefficient, arrogant and cannot resolve simple problems

Posted by Anonymous at 17:39 on 22-Apr-2009

I am moving away from Pipex after four years due to their arrogance, neglect and atrocious service. The most recent problem is that I have been unable to aceess my online bills for four months due to a fault with the Pipex online portal. Pipex has been datking money out of my bank account without me being able to see the charges first. I asked for the fault to be corrected or for paper bills to be sent but they did not comply, so I stopped by DD. In response Pipex has blocked my telephone and broadband line and cause great difficulty in runni9gnmy business effectively. Calling them and emailing them is a totally usless exercise. They deserve to go out of business.

Posted by Anonymous at 12:07 on 21-Apr-2009

False un-detailed billing, un-responsive to email, phone or registered letters. John Cox sent demands for various amounts monthly for 3 months after I secured my Migration Code and changed supplier, despite their false billings my a/c was proven to be in credit. My experience suggests Pipex, which relies on off-shore call centre’s has lost control of "Credit Control". Tiscali's accountants Ernest & Young are refusing to sign off Pipex owner's Tiscali's 2008 accounts (check out Tiscali ratings elsewhere!). BskyB & Carphone Warehouse are amongst those refusing to take over Pipex - who can blame them, since Pipex lost 40,000 customers within 2 months. But some UK 1,700,000 households still rely upon Pipex ; the lucky ones will be out of contract periods, if your out of contract my advice is apply for your B’band migration code (Ofcom state you must get a response from Pipex), send a recorded delivery letter notifying them when and who is taking over the service. Stop your scheduled payments on a date that ensures this financially stricken company does not go bust owing you credit – if they send you further bills insist they detail dates etc since Pipex follow a policy of false Billing. Tearing your hair out with their 0871-222-6608 number try: Notice requesting MAC codes (Broadband pre transfer requirement): mail to:customerservice@pipex.net John.Cox@tiscali.net (The idiot in charge of "Credit Control") susan.bickerdike@tiscali.net (High level Customer Complaints)

Posted by Anonymous at 17:47 on 17-Apr-2009

Though I have closed my account with Pipex two months ago, and paid them all I owe they are still sending me bills., which I intend to ignore. But the most annoying thing is that periodically I get recorded phone calls from them asking to call on their expensive number t'urgently'. Hell will frieeze over before I will call them. What are they thinking? How2 stupid do they think peeople are?

Posted by Anonymous at 22:40 on 16-Apr-2009