Abbey

Just 5 of UK's banks are "better than average" on service and value - One year on from the break-up of the Bradford & Bingley building society ('In the News' on 29 Sep 09), we compare today's Plebble-ratings to see which of the banks and building societies have res…

Posted by Plebble Admin at 13:02 on 29-Sep-2009

First Direct mortgages on top for rates and customer service - The consumer organisation Which? surveyed nearly 2,000 mortgage customers in the summer about how satisfied they were with their mortgage's providers' rates on offer and service. First Direct cam…

Posted by Plebble Admin at 11:59 on 28-Sep-2009

Big banks poor record on resolving complaints - Figures released by the Financial Ombudsman Service show that the UK's banks are failing to resolve a large proportion of customer complaints. The Finanical Ombudsman Service (FOS), which deals…

Posted by Plebble Admin at 08:51 on 15-Sep-2009

BT to move customer servicer call centre jobs from India to UK - BT has announced plans to bring half of its customer service operation in India back to the UK. This follows Powergen, Abbey and Orange (reported 'In the News' on 5 Jun 08) who have moved all or…

Posted by Plebble Admin at 08:42 on 16-Jul-2009

Lenders increase fixed mortage deals - Following the UK's third largest lender, Nationwide's move to increase rates on fixed mortgage deals ('In the News' on 11 Jun 09), other lenders have also announced increases. The Cheltenham & G…

Posted by Plebble Admin at 11:21 on 17-Jun-2009

Three major high street banks to lose historic names - The names of three well-known high street banks are to be scrapped, it was revealed today. Abbey, Alliance & Leicester and Bradford & Bingley are all to be renamed by Spanish owners, Santander, b…

Posted by Plebble Admin at 11:23 on 27-May-2009

Abbey relaxes lending criteria for best deals - The UK's second largest mortgage lender, Abbey has relaxed its lending criteria for its best deals from a minimum 40% deposit to 30%. Last week, the UK's fifth largest lender, Barclays-owned W…

Posted by Plebble Admin at 11:19 on 14-May-2009

Major lenders refuse to join mortgage relief scheme - Some major lenders including Abbey, Nationwide, Barclays and HSBC, representing half the UK's mortgage market, have refused to join the government's long-awaited mortgage relief scheme which was…

Posted by Plebble Admin at 10:18 on 22-Apr-2009

Glimmer of hope for savers - At the end of last week, most providers passed on the 1% Bank of England interest rate cut in full to their variable savings products, leaving savers with next to no interest. However, if you ar…

Posted by Plebble Admin at 10:09 on 02-Mar-2009

Coventry Building Society deal for existing, negative-equity customers - The Coventry Building Society has become the first mortgage provider to offer a product specifically designed to help its customers who took out 125% deals in 2006 & 2007 and who are probably now…

Posted by Plebble Admin at 09:43 on 19-Feb-2009