Tiscali

I cancelled and transferred broadband away from Tiscali (now TalkTalk) on 22 January. Tiscali specifically requested that I did not cancel direct debit in order that they could submit final bill. However they have dd-ed my account on 1 February and 1 March 2010. The usual abysmal service from this thoroughly disreputable company

Posted by (details private) at 10:41 on 18-Mar-2010

Dialled an 0800 number and was told to dial an 0844 number for customer services, which I did. I was then asked to dial an 0871 for customer services. Why give and 0845 for customer services and then asked to dial a other number. It certainly boosts their profits. Also when taking on their telephone service, evening calls were free, This service stopped.

Posted by (details private) at 20:10 on 25-Apr-2009

Tiscali is going bust!! Check out: www.tiscalisucks.org.uk http://business.timesonline.co.uk/tol/business/industry_sectors/telecoms/article5874543.ece Ofcom are also a disgrace, they take our money and do nothing about this Italian mobster style extortion gang. That is what they are, why else would they own so many UK brands, as Broadband is a loss maker (supermarkets will probably be giving it away before long). Mary Turner (Tiscali CEO) has ruined: Pipex,Bulldog,Switch Telecoms, Homechoice, Toucan Residential Ltd and Reg123. Now her old firm (Ernst & Young) won't sign off Tiscalis 2008 accounts - you couldent make this stuff up!

Posted by (details private) at 17:48 on 21-Apr-2009

Kept waiting for 20 mins on hold. Then failed to get complaint sorted. Then told to speak to other department - but they were 'unable to transfer me' because they 'didn't have their phone system set up' to do this. I was advised to use the numeric menu system and use 'Option 4' (for shutting down an account). On selecting Option 4 I received a brief message saying that the office was closed for the weekend and then an abrupt monotone dialling tone indicating the connection had been terminated. Rubbish.

Posted by (details private) at 19:43 on 20-Apr-2009

Tiscali ruined Pipex as an independent broadband suppler. Our problems began when we notified Pipex / Tiscali of our intention to quit. We received multiple false and un-detailed billings from Credit Controls John Cox (who never returned calls, email or letters). Pipex Marketing Director Lance Spencer is on record (see YouTube link) detailing their plans to attack the UK small & micro business market, my advice is don’t touch them with a barge pole even if they offer you free broadband, Tiscali has proven themselves not worthy of further UK consumers trust. Finally there are real issues concerning Tiscali viability, interest payments to banks and share dealings are suspended in Italy and surprisingly no takers to buy Pipex in the UK. They threatened Top 10 Broadband with legal action concerning consumer advice they published, Tiscali is so incompetent they make BT look good! Judge there own You Tube materials + the considered opinion of the Times on Line yourself: http://business.timesonline.co.uk/tol/business/industry_sectors/telecoms/article6096488.ece http://www.youtube.com/watch?v=-8jmtCKDUT4

Posted by (details private) at 09:12 on 18-Apr-2009

Beware leaving: Tiscali / Pipex can seriously hurt your bank balence! Tiscali (owners of Pipex) have financial problems. Making already poor customer Service even worst, check out what the Times has to say: http://business.timesonline.co.uk/tol/business/industry_sectors/telecoms/article6096488.ece If you plan on leaving Pipex/Tiscali, keep a note of all calls (expect to be kept on hold - with no call backs!), send emails requesting a Migration Code for Broadband and take care you don't risk losing your valued home land line # in the transfer process. I received wrongful billing even after leaving - so stop any monthly payments ASAP or you will have even more hassel trying to get refunds out of a Comnpany who's own accountants are refusing to sign off on their 2008 accounts! Beware of a Pipex Credit Controls "John Cox", he never reacts to any calls, email or even registered letters, he might not exist. Again more reason to keep any transfer process in writing. Ofcom have no interest in individual cases, unless you can prove harrasment i.e. attempts to counter your intention to leave - Tiscali/Pipex has a history of trying to deley transfers. Check out what the other bloggs have to say and do a search on "John Cox, Pipex". Good Luck

Posted by (details private) at 16:57 on 15-Apr-2009

They keep threatening with Debt Collectors even though I have a Direct Debit set up. Not my fault if they don't ask the bank for the money.They are cheaper than some of the others but not worth the hassle....

Posted by (details private) at 20:18 on 04-Mar-2009

all those below complaining about slow speeds should check how old their ADSL Filter is! I had similar problems and blamed Tiscali but then changed my filter and hey presto normal service was resumed! Using the MAX service and regularly get 6MB DL and 400KB UL using Speedtouch ADSL+2 Filter with a Cisco 857 Router

Posted by (details private) at 13:27 on 14-Feb-2009

I have been waiting months to have my caller ID reinstated - went off with no warning - usual excuse - exchange fault - usual story - someone will get back to me - will be sorted in a month etc. Don's answer queries as to when I can end the contract. Have to diqal some expensive number overseas for the privilege of enquiring. Abysmal

Posted by (details private) at 16:14 on 10-Jan-2009

Unbelievably abysmal. ~Donb't touch them with a barge pole. Lost both landline and internet for 2 weeks in November due to a 'faulty line' - this then returned in December and then promptly lost both again on 12th December. We got our landline back this week but still have no internet - it's been 4 weeks now and we've had no internet. But they're still charging us for a service we're not getting! Their customer service is non-existent, even at High Level Complaints. Noone is capable, at whatever level, of following through on their promises. Call backs don't occur and their call centre is a joke - you get passed from dept to dept, all at your own expense on an 0871 number - and then they cut you off. We've requested CISAS deadlock reference numbers and a MAC code - none of which have been provided. Do not touch!!

Posted by (details private) at 15:12 on 10-Jan-2009