Virgin Media

Using Twitter to get better customer service - Plebble's guide to which big companies are on Twitter and how useful their Twitter services are for customers.

Posted by Plebble Admin at 12:20 on 06-Nov-2009

How to switch your mobile or broadband - Life is never easy! Plebble's step-by-step guide to switching your mobile or broadband.

Posted by Plebble Admin at 17:43 on 10-Mar-2009

Broadband Speeds: Don't get caught out - Recent research by Ofcom found that the average actual broadband speed in the UK was 3.6 Mbit/s. But 60% of us pay for packages of up to 8 Mbit/s. Ofcom introduced a new code of practice on broadband speeds. Make sure your provider is complying.

Posted by Plebble Admin at 12:54 on 12-Jan-2009

Get Smarter: Plebble's guide to broadband providers - At Plebble we decided to look at some of the most common sectors we all have problems with to see what are the most common issues and whether there are any lessons we can learn to become smarter consumers. We have started with broadband providers.

Posted by Plebble Admin at 16:22 on 06-Jan-2009

How to Complain about your broadband provider - Plebble's guide to what you can do when you feel your issue is not being resolved.

Posted by Plebble Admin at 15:44 on 06-Jan-2009

Template Complaint Letter (Mobile/Broadband Providers) - Plebble has put together a template letter to help you when you need to write to a mobile phone or broadband company to make a formal complaint.

Posted by Plebble Admin at 15:15 on 06-Jan-2009

Broadband Providers Addresses & Complaints Procedures - Here is a list of where to send formal complaints and links to Codes of Practice for the UK's main broadband providers. Within each Code of Practice, you will find their official complaints procedure, which is worth a read before you complain.

Posted by Plebble Admin at 14:41 on 06-Jan-2009