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Energy & Utilities (Activities: Gas Companies)
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Source: Plebble.comCustomer View
0
votes
greta service when deciphered Scottish accent
Posted by (details private) at 10:14 on 19-Sep-2008
Source: Plebble.comCustomer View
0
votes
Awful. I have been trying to set up a direct debit for 8 months but each time I send in the form they fail to do anything with it. I then pay the bill 14 days late and am slapped with a £14 fine for them having to send me a reminder!!
Posted by (details private) at 14:31 on 08-Jan-2008
Source: Plebble.comCustomer View
0
votes
Having taken over a property on the 30th November 07 there was a card meter installed to pay for the gas. This meter had been set up for the previous occupant who owed British Gas money for an outstanding bill so the meter had been calibrated to extcact money from the top up card to pay off the ouystanding monies and pay for gas used.So we called british Gas to have this matter sorted, we were told that we had to wait for a card to arrive in 3 working days and that this card would re-st the meter and we would be charged the normal price for a therm. When the card arrived we put it in but noticed that of the ten pounds we had loaded on the card only three was now left as the card had'nt re-set the meter. Another call to BG and this time we are told that we will have to place three lots of monies into the meter and this would re-set it, it didnt,so another call to BG and we are told that an Engineer would be called to re-set the meter. He arrived and when the staory was told to him he said that what we had been told by the so called Help Line staff was a load of rubbish and that only an engineer can reset the meter.There fore we are complaining most furvantly about this issue and would like compensation for the hassle , telephone calls, the monies that we have paid towards the previous occupants outstanding bill and the higher rate of gas.
Posted by (details private) at 12:09 on 28-Dec-2007
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