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Energy & Utilities (Activities: Gas Companies)
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Source: Plebble.comCustomer View
0
votes
The plumber that came to do a job under a maintenance contract was unable to solve the problem. He told me it wasn't covered under my contract then left. I had no hot water for a week. A second plumber arrived a week later - also telling me that the problem wasn't covered. In reality he didn't know what it was. A friend of mine, who was not a plumber suggested what the problem might be and it turned out to be correct so the plumber fixed it and left. Had my friend not told him, I would still have been left with the problem .
Posted by Anonymous at 22:25 on 02-Jun-2009
Source: Plebble.comCustomer View
1
vote
In November of 2007, I made an arrangement for British Gas to carry out their yearly service check at, which forms part of a service for which I pay £49.98 per month. I was subsequently notified that the meeting could not go ahead as British Gas were experiencing significant emergency call-out demand and all service checks were being postponed. I was advised to call a phone line to rearrange. On doing this, a recorded message informed me that British Gas were not taking calls and I should call back in a week. eventually, after several weeks of this I was able, in January, to make an arrangement for late February for both gas and electric appliances to be tested separately. In order to attend the call-out which was agreed between 8am and 1pm, I took a morning off work costing my company a few hundred pounds. The following represents the sequence of events: i. As expected, the electrical testing engineer turned up during the morning, tested the equipment and left. ii. By mid morning, I needed to know roughly when the gas testing engineer was likely to attend. I phoned British Gas and was told that the engineer was out of contact but that they would ensure that he contacted me directly to give me an estimate. iii. By 1pm the engineer had neither turned up or called. I phoned British Gas and was told that the engineer was delayed and would be at least 45 minutes. It was not possible for me to delay any longer so declined to wait but asked to be contacted by a supervisor to explain what had happened and discuss compensation. I was told I would be contacted within two hours. iv. By 6pm, I had not received any call so I called British Gas again. I was told that there was no record of my request for a managers call but that my service check had been re-arranged for mid March. Over three months after my original arrangement. (The two hour slot was offered as 'a special concession' since I had been inconvenienced) On asking, I was offered £10 compensation which I re…
Posted by Anonymous at 22:50 on 26-May-2008
Source: Plebble.comCustomer View
0
votes
Today I had arranged a Home Care visit as my boiler had a fault. The appointment had been arranged for over a week and I had taken a days Annual Leave. I recieved a telephone call at 11.20 from an lady at BG based in Leicester who claimed that due to excessive emergency calls in Milton Keynes BG could not attend and offered me another days appointment with a preferred 2 hour slot. I tried to explain that with my job it was not easy to get anothers days leave and that this was not acceptable as I had wasted a days leave
Posted by Anonymous at 12:39 on 26-Mar-2008
Source: Plebble.comCustomer View
0
votes
As a British Gas customer I was amazed at the rudeness of a home visit to diagnose a boiler problem and look at quoting for a replacement. His behavior was that of a sales man forcing us to get a fixed quote that would intern be an order and not a quote. We were advised that they gave fixed price because the price of copper could go up or the cost of a boiler. I didn't know British Gas dealt in commodities!!! I enquired that we wanted a quote and was given the same reason. I contested again the fixed price and asked if we signed this fixed costs was that an order he said yes. So British Gas don't quote? . He didn't even look at the boiler let alone take out his tools. He said that he was free this one time only and was salaried and we would have to pay next time if we wanted to get a fixed cost and this was a waste of time if we didn't . All we wanted was to get 3 different quotes and diagnoses to consider our options thats normal? It felt like a bullying tactic to get a sale and leaving me with his card I realized that he was a salesman his title was Heating Sales Advisor. We have had two really lovely men who didn't charge for a call out spent time to go through what was wrong and gave us options and quotes and we have chosen one to go with based on their excellent customer service. Don't be bullied by British Gas their tactics is to sell and take your money customer service is the last thing on their mind. I won't be contacting ever again. Rudeness is something no one should tolerate in their own home!
Posted by Anonymous at 10:36 on 20-Mar-2008
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