FirstPlus

Extremely distressful - we would end up in jail if we were to fully comment on this companies behaviour towards us. In brief: Not being truthful or honest with us concerning our loan account. Customer services refused to take calls and completely ignored us. They're use of entrapment techniques to keep us in a high mortgage rate with our mortgage lenders who were willing to re-mortgage us. And, this is only scratching the surface!

Posted by jd at 12:31 on 20-Dec-2009

Missold PPI and variable interst rate does not go down only up, abbsalute discrace as many people have found out.

Posted by hornby at 19:24 on 07-Dec-2009

Misleading, unfair, arrogant, greedy organisztion. Variable rate of interest?? only one way - and that up. ! Mis sell you PPI - and add the whole lot on to the loan - very cleaver at misleading.

Posted by Anonymous at 09:30 on 07-Nov-2009

Like everyone else dealing with this company I am angry that they have put up interest rates to a ridiculous level without good reason. They are the worst company in the world-legalised loan sharks. Part of Barclays so don't think they are a small company

Posted by Danno at 17:10 on 24-Sep-2009

i find it hard to believe they have raised their interest rates on my loan yet again, its a rip off

Posted by geedee at 21:06 on 21-Sep-2009

Thieving, lying scumbags. Not much more to add really!

Posted by WELSHDRESSER at 22:22 on 18-Sep-2009

I am sure I'm not alone in being totally horrified by the letter my wife and I received yesterday from FirstPlus, informing us that the interest rate on our loan has been increased by a full 1%. While everyone else in the financial and banking sectors is reducing rates, FirstPlus has consistently refused to listen to the Bank of England's recommendations, and the rate on our loan hasn't dropped one iota since the "credit crunch" hit. Now, so that FirstPlus can "ensure that the business is sustainably and prudently managed" they buck the trend again by upping their rates. It's disgraceful. I cannot, in all honesty, recommend FirstPlus to anyone. Throughout the period we've had our loan, the level of customer service has been abysmal. They don't listen and they don't care, and this latest move is nothing more than unmitigated greed. Stay clear!

Posted by ThumperGT at 09:39 on 16-Sep-2009

Despite BoE numerous reduction in interest rates, I have had only one reduction of 0.5% late last year, today I have been told it is going up again - their argument is that their rates are not connected to BoE rates. Amazing how my other variable loan with another lender have managed to reduce each and every time the base rate has come down. Even the Q&A that came with the letter stunk of a we dont give a poo attitude and we can do what we want without justifying it, arguing that they are covered within the Tc & Cs. Awful awful company, steer clear!

Posted by Anonymous at 20:35 on 15-Sep-2009

Firstplus should take another look at the Finance and Leasing Associations Code - lots of pointers in there that they can learn from. Reducing your interest rates, refund missold PPI's and having some business sense without attempting to cause most damage to customers would be a long way to recover theres and Barclays reputation.

Posted by foxland at 12:37 on 17-Aug-2009

not very honest at all and very good at trying to fob off, hope they get whats coming to them from the hundreds who are appealing

Posted by bubz at 08:56 on 16-Aug-2009