Naims.net

We migrated to Naims from Tiscali (which has some of the worst, most disconnected customer service systems of any company I have had the misfortune to experience). The contrast could not be greater. When I phone up (free!), I always seem to speak to the same person, they are friendly and polite and, most importantly, can generally do something about the problem that I might have. They ring you back when they say they are going to and return calls quite promptly. The connection compares well with others I have experienced.

Posted by (details private) at 21:18 on 12-Jun-2009

I have been with naims for several years (can't just remember how many !). The service has been excellent and the connection very robust and reliable. The personal service makes this provider a must to avoid the faceless 'big guys' with foreign help lines ! There are probably more attractive price packages out there but that personal contact is 'priceless' DS

Posted by (details private) at 19:35 on 16-Aug-2008

I was with Naims for about a year and the service was generally very good even if the price is a little high compared to many of the other services available now (I now get phone and Internet for £2 more than I used to pay Naims for just Internet). I had a major problem getting a fault fixed with the service which took so long to get resolved that I eventually migrated away to a new provider who had the same fault fixed within 2 days of migration. Why Naims could do the same I do not know. They let themselves down badly and lost a long time customer which they are unlikely to ever get back. What really lets Naims down though is their billing company Enta. My final invoice was issued for twice the amount due and when I requested they correct this they refused, demanding I pay the inflated invoice and apply for a credit later. I said I would not do this but would happily pay the correct amount due, they refused to accept this, arranged for my service to be disconnected early and called in a debt collection company. This is ongoing and I'm guessing will be for some time as there is an ongoing dispute over what should be paid for. It is really confusing who you are dealing with when you have an account with Naims. You never really know whether your account is with Enta, Naims or some other third party. Most of the time you don't even know who or what company to contact and getting problems with billing resolved proved very frustrating. When dealing with the billing people at Enta (who seem to do the all of Naims billing) they have a nasty habit of completely ignoring emails/letters or responding but avoiding actually answering the questions you may have put to them. Naims could be such a good service but over a month to fix any fault is not acceptable under any circumstances and the actions of their billing company Enta is a disgrace that really lets them down. Because of this I would advise to friends, family and customers to look at all alternative…

Posted by (details private) at 16:17 on 14-Aug-2008

Very good service and consistent connection but poor download speed compared with previous ISP.

Posted by (details private) at 12:54 on 10-Aug-2008

Easy personal service. Efficient organisation. Vastly improved speed online.

Posted by (details private) at 14:41 on 21-Jul-2008

Naims have been great ,the broadband has worked non stop and at ,what I can only describe as very good speed since I moved to them over 2 years ago. However it is the support when you need it and good that makes all the difference.

Posted by (details private) at 17:53 on 14-Jul-2008