Anyone looking for a telephone company DON'T use pipex. Nearly 3 months ago I changed line rental for one of my business lines from BT to Pipex. Since that time the phone hasn't been able to take in coming calls. 16 (Charged For) phone calls, 4 Engineers, 2 BT Openreach supervisors and 2 involvements of BT main office in Cardiff later, it still doesn't take in coming calls. All 4 engineers, BT supervisors and BT main office in Cardiff say that a block on in coming calls has been placed on the line by Pipex and only Pipex can remove it but Pipex say there is no block. They refused to give me details of their ADR scheme, I am trying to find out who I can take my complaint to but this information isn't available. BT said I needed to resolve the problem before I changed service provider in case the problem was inherited by the next company and resolving it would become even harder. I'm still paying line rental, the cost of phone calls in mounting up and my business is badly effected but Pipex still continue to fob me off

Posted by Hooky at 08:56 on 21-Jan-2010

I have been with this company for the last few years. 2 weeks ago i had a problem with my broadband connection, when i called them they said i had not paid my bill!! which i had done a week before! they said it would take up to 48 hrs to reconnect it, after three days constantly phoning them it was reconnected. On Tuesday last week i went to call my doctor as i keep really ill, and lo and behold a got a message saying my phone line had been suspended, i had to call them using my mobile which after being passed from pillar to post cost me 9.80, still with no satisfaction! I got a call at 9pm on Saturday evening from their faults technician saying i had no fault on my line and the problem was with billing! I am still without a phone after numerous emails and phone calls. I would never recommend this company to any one as their standard of service is atrocious.

Posted by cara1888 at 10:01 on 03-Aug-2009

This time they have gone too far. I have been ignoring their bills after they igroned my letter explaining why I did not owe them anything. Now they have sent me a legal proceedings notice. Are they out of their minds? Now they are adding new charges, picked out of nowhere. This is nothing less than intimidation and I should be the one to seek legal advice. I will not give in to this and I advise others not to either. They are the company imaginable - incompetent and dishonest.

Posted by (details private) at 12:44 on 28-May-2009

I have now left Pipex but they are still billing me for line rental. I wrote to complain but they say they cannot help me because i no longer have an account with them. Confused?? I certainly am. If I haven't got an account why are they still billing me?? Whatever you do I advise you to not sign up with this company - they are inefficient, arrogant and cannot resolve simple problems

Posted by (details private) at 17:39 on 22-Apr-2009

I am moving away from Pipex after four years due to their arrogance, neglect and atrocious service. The most recent problem is that I have been unable to aceess my online bills for four months due to a fault with the Pipex online portal. Pipex has been datking money out of my bank account without me being able to see the charges first. I asked for the fault to be corrected or for paper bills to be sent but they did not comply, so I stopped by DD. In response Pipex has blocked my telephone and broadband line and cause great difficulty in runni9gnmy business effectively. Calling them and emailing them is a totally usless exercise. They deserve to go out of business.

Posted by (details private) at 12:07 on 21-Apr-2009

I left Pipex due to poor Customer Service and higher than average pricing in January 2009. Despite numerious call, emails and now 3 letters - I still get demands for payment from a "Mr John Cox" from Pipex Credit Control. They billed me for various amounts and I was prepared to pay whatever was due, then I found out they owed me! I wonder if I'll get my chq prior to Tiscali (who own Pipex) goes tits-up!

Posted by (details private) at 14:55 on 15-Apr-2009

Fail respond letters telephone contact only partial information Threatening ill informed

Posted by (details private) at 17:30 on 26-Mar-2009

I cancelled my service with Pipex last July, having been a loyal, if misguided customer for more than 6 years. It took 4 attempts to get a MAC code to allow me to transfer. A month after successfully getting the necessary code they billed me a cancellation charge of more than £200. This was wrong as no changes had been made to my account prior to cancellation, although they sneakily tried to get BT to redirect my phone service to them. Had BT not asked if I had requested this the change would have taken place. I have sent and received more than 40 emails and made as many telephone calls to get them to refund. They have promised said refund now 5 times. The payment has never arrived - all I get is excuse after excuse. It seems the only way forward now is through the county court system. Use this company at your peril. You are probably better off using a chocolate teapot on the fire.

Posted by (details private) at 15:22 on 30-Jan-2009

I've lost count of the amount of calls we've had to make (all charged) to Pipex, first to try to get them to fix our broadband (unsuccessfully) and then to fight to cancel it. We finally managed to cancel the account and thought that would be the end. They ended up owing us money and so told us they would settle up the account in October. We received a bill showing the money they owed us, but no cheque. They expected us to phone them back to arrange payment - another expensive telephone call. I tried to send an email to their customer care, but that bounced back undelivered a week later. When I did call to ask for our money, they said they would have to put me "on hold for a few minutes." Knowing that this would eat into the money they owed us and so soon wouldn't be worth it, I asked them to call me back. They refused and so we are at stalemate. I would love Ofcom, or whatever it is now called, to investigate how much money they make from telephone calls to customer care versus how much they make from what they should be doing, ie. broadband provision, because it seems to me that the whole system is designed to force the customer to call them as many times as possible. This might be legal, but it is morally offensive and to my mind, a scam.

Posted by (details private) at 12:36 on 20-Oct-2008

I am most disappointed with this company's lack of customer care, and utter disorganisation,which is quite apparent from all of the postings around the internet, from irrate and frustrated Bulldog/Pipex Homecall migration customers who seem to be in similar circumstances to myself and suffering problems with the cancellation of their accounts during the migration from Bulldog to Pipex Homecall. Secondly I must also state that I am no longer a customer and should have been cancelled and released from all of their services by 15th August 2008. I decided to cancel my Bulldog/Pipex Homecall Account and Services on 7th August 2008.After being promised by Bulldog,when enquiring about this migration, that charges would be lower after this migration,and subsequently finding that this was not the case. After telephoning both Bulldog and Pipex Homecall on 7th August 2008 (National rate numbers) and being passed to and fro to different people I was then told by one of your representatives, to telephone the cancellation line 0800 9121649. As a Bulldog customer of a couple of years standing,I was under no duty of contract to stay as a pipex Homecall migration customer ,and therefore should have been released without penalty. I opted for an 8 day cancellation of my broadband and telephone package when I telephoned to cancel on 7th August , and I was told that my account would be cancelled by 15th August at the latest. However this did not occur on 15th August and dispite many more calls to the cancellation line I was told that for some unknown reason the cancellation was being rejected each time they placed it.. On 18th August the line was still active and after telephoning the cancellation line once again, I was then told to telephone 08717027777,where I spoke to a lady called Judith in Billing who told me that I had not yet been migrated and that no Bulldog customers were being allowed to be cancelled until migration was completed. But that she wou…

Posted by (details private) at 18:48 on 21-Sep-2008