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Energy & Utilities (Activities: Electricity Companies)
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Source: Plebble.comCustomer View
1
vote
I have just taken over the lease on a business and a flat combined as i thought instead of just sitting around after my boyfriend was made redundant and struggling even more id try and set up a business . This was to help pick my husband back up and also to support our 2 year old son . We moved into the flat and started to get settled after giving up our rented accomodation last thursday (21/1/10) , the following day we were greeted by baliffs with a warrant to cut off our electricity supply due to none payment from previous tennent, we explained this but OPUS energy stated they couldnt do anything about it until we sent a lease agreement to them , that day we faxed the lease agreement across to them and the reply we got from a total INCAPABLE , UP HIS OWN BACKSIDE individual ( Know as Simon) was that he also now wanted a solicitors letter . We explained it wasnt completed via a solicitior so again he got shirty and said well thats not my problem is it what do you want me to do about it , i explained the situation and that we had a 2 year old son to which he again said so its not my problem is it its yours . In panick we managed to contact the previous tennant and she was exceptionally apologetic and said that this shouldnt have happened as she was disputing a bill by opus energy of get this one an estimated £2000 for 2 months of electricity , and guess what the meter reading i gave to them came back at yes you guessed £2000 arent they good at estimating . The previous tennant got Opus on the phone and tried in desperation to sort it out for us , they said they wanted full payment otherwise it would be cut off , she explained it was nothing to do with us and the final bill had previously been requested to be sent to her home address , but still they said they couldnt do anything about it as the bill needed paying , she offered to pay part of the bill £500 to stop the supply being cut off and by now was in tears thinking she would leave us and our 2 year ol…
Posted by charlotte at 22:05 on 27-Jan-2010
Official response
We're pleased to report that we have resolved Mrs. Marsh's change of tenancy issue to her satisfaction. Our customer satisfaction levels are very high but as with all customer-facing businesses, unfortunately mistakes do happen from time to time. We learn from those mistakes and are continually improving our customer services. Any customers who are not wholly satisfied should contact our team directly on 0845 3302655 and we will look into it right away. Regards, Andy Nash, Operations Director, Opus Energy
Posted by Opus Energy Ltd at 10:32 on 18-Feb-2010
My husband and I bought a small hotel in Torquay in November 2009. We requested a broker to find us the best electricity and gas deals. They told us that British Gas was much more competitive than Opus for electricity and we signed up for British Gas. We wer advised that there would be a period between that date and when the new contract came into force when we would still be supplied by Opus. Opus kept ringing us and telling us that we were still under contract with them, but also 'out of contract' and that they could save us money if we stayed with them. I explained that we were changing. They also kept ringing and challenging us as to whether we were the legal owners, as the registered owners hadn't been changed. Our solicitor said that this often took a couple of months to show on the deeds. I faxed a copy of the sale to Opus to prove we were the rightful owners. They still rang us and promised that they could backdate a discount. By this time I was too angry with them to listen. At no time did we receive a contract, terms and conditions or any letter to prove that these calls were bone fide. After six weeks we received a bill for nearly £1000. We rang and challenged this. A week later they sent a man round to collect payment. We rang Opus and our broker while he was there. Meter readings were taken. The following week Charlotte Whittaker rang my husband and agreed to settle for £243.37 for the period 19/11/09 - 1/02/10 as per Opus' Final Demand for Payment that they sent on 2/2/10. We thought this was the end of it. Then on27/2/10 we received another electricity invoice for £683.22 (the difference between the first invoice and the amount we had alraeey paid as a settlement) to cover the period of one day 31/1/10 - 1/2/10. We had found out that they had refused to transfer our account to British Gas when they had applied to them for our transfer, without giving any reason, so had deliberately kept us on their out of contract rates for as long as possible, while at the same time trying to keep our business. I would rather bite off my own leg than ever deal with Opus Energy again. I am now planning to use their complaints system and ask my solicitor to handle it, as we are wasting time that should be spent on our business arguing on the phone to Opus. They are without doubt the most unprofessional and unpleasant organisation I have ever had the misfortunte to deal with.
Posted by Torcroft at 12:48 on 02-Mar-2010
After posting a comment on your site yesterday I also emailed Opus Energy's Customer Services Department. The same day I got a call from Ashley White, who was the first helpful person at Opus we have encountered. She contacted British Gas, agreed final readings with them, and agreed to charge us at the contract rate we have with British Gas for the one month period after Opus refused to accept British Gas' application for a transfer. This reduced the bill by £300. So I would advise disgruntled customers to write to the Customer Services rather than bother talking to intermederies, and use sites like Plebble, as they are read of the big companies. Opus had noted my comment within hours of my posting it.
Posted by Torcroft at 12:58 on 04-Mar-2010
Source: Plebble.comCustomer View
0
votes
What Can I say about Opus Energy! I took over a business which was originally with British Gas, i stayed with them and signed my own contract with BG. A couple of weeks later, my business started to recieve bills from an Opus Energy addressed to the previous tenant. <PART REMOVED> My first Bill with Opus Energy was massive and i only have a tiny shop with hardly any wattage. I rang Opus and asked them to release me from this contract as it was in the previous tennants name, they stated they could not release me until they had recieved the tennancy agreement and final meter readings. This i provided and waited nearly 3 months for any reply. I then get a another bill for £978.00 and baliffs banging on the door to cut me off for non-payment. According to Opus, they still couldnt change the contract into my name as they found the lease suspicious and didnt believe i was the new tenant, therefore they were still unable to change the contract into my name and was charging the business OUT OF CONTRACT RATES which are astronomical!!! After many many more phone calls, arguments and letters from my Landlord to prove i was the tennant, they decided to all of a sudden to accept me as a customer on my own contract. Opus was still sending threatning letters to the business for the revised sum of £750 for 4 months worth of electricty. Bearing in mind my last months bill was under a tenner!!! I have had to pay this huge bill to ensure I am not cut off as i need my electricity to run my small business. I am finding it hard enough to run this business in the current climate and could have well done without all the stress and money it has cost me for something that wasnt my fault! I would have gladly paid the 4 months bill i owed without any arguments ,if I had been charged at the "In Contract Rates" rather than the astronomical prices they charged me for not being in a contract even though i had done all that was asked of me! Thanks Opus
Posted by katy8908 at 15:54 on 23-Oct-2009
Official response
I am sorry to read that you have experienced problems in transferring your contract and would like to look into the matter in more detail – please could you get in touch with me directly on operationsdirector@opusenergy.com providing your full name and quoting reference number PB005 and I will look into your enquiry. Regards, Andy Nash, Operations Director, Opus Energy
Posted by Opus Energy Ltd at 16:32 on 23-Oct-2009
Source: Plebble.comCustomer View
1
vote
An intermediary had 'conned' my mother into joining opus, and as a 'small business' made her agree to a verbal contract, as her husband has just passed away (and he was in charge of most of the business decisions) and english wasn't very good (and the outrageous claims made by the intermediary), they WITHOUT QUIBBLE cancelled the contract, and good on them, much against my dreaded expectations of what I thought Opus would be like...I may even in a few months sign up to them as long as they get rid of that intermediary!!!!!!!
Posted by tomas at 13:24 on 22-Oct-2009
Just wanted to add that they are also going to launch an investigation into the intermediary, and Opus had NOTHING TO DO with 'conning' my mother into an Opus contract!
Posted by tomas at 13:48 on 22-Oct-2009
Source: Plebble.comCustomer View
0
votes
I've just started up a new pub business in a pub that's been shut for a few months. Imagine my surprise when an invoice for £1,803.03 arived for 1 month's electricity supply from Opus Energy. Apparently I inherited their services from the previous occupant of the premises and as I hadn't set up a contract with them I've been stung for almost £2,000 for 1 month's worth of electricity. Obviously I am unhappy with this: it's hard enough starting up a new business anyway in these difficult times without the stress/time dealing with unbelievable issues like this. If like me you run your own business I am sure you will understand my astonishment at such an underhand move from a company that claims to be so customer focused. Do they honestly expect to ever get my custom again????
Posted by Pubman at 13:35 on 09-Oct-2009
Official response
I’m sorry to hear that you have experienced an issue with the billing for your new premises. Please email me directly at operationsdirector@opusenergy.com, quoting ‘PB004’, with details of your experience so that I can look further into what happened. Regards, Andy Nash, Operations Director
Posted by Opus Energy Ltd at 14:56 on 09-Oct-2009
Source: Plebble.comCustomer View
0
votes
Opus actually are awful and we wouldn't touch them with a bargepole! A commercial tenant left owing opus about £27. It wasnt our bill but we offered to pay to get the power back on to re-let the shop. They charged us £250 to replace the fuses plus £500 deposit against future usage. It took ages and they were a nightmare to deal with. Once we re-let the shop it took us a year to get our £500 back.
Posted by Anonymous at 08:47 on 24-Jun-2009
Official response
I am very sorry to hear about your experience, if you would like to contact me directly on operationsdirector@opusenergy.com with further details, I will look in this matter.
Regards, Andy Nash, Operations Director
Posted by Opus Energy Ltd at 10:18 on 30-Jun-2009
Some weeks ago, Opus posted a reply and asked me to email their operations director which I did. I'm still waiting for a response........
Posted by Anonymous at 10:06 on 09-Jul-2009
Official response
We’ve been through our correspondence but unfortunately we can’t identify any email contact regarding your account between 30th June and 9th July. Please get in touch again with me again on operationsdirector@opusenergy.com providing your full name and quoting reference number GR001 and I will look into your enquiry. Please also accept my apologies for any inconvenience caused. Rest assured that we do take customer service very seriously - all enquiries should be directed to contactus@opusenergy.com in the first instance, and will be dealt with as promptly as possible.
Posted by Opus Energy Ltd at 16:24 on 16-Jul-2009
I emailed Mr Nash again on 18th July and suggested that he rings me to discuss our experience. Lets see if we get a response this time!
Posted by Anonymous at 10:13 on 18-Jul-2009
Opus have been in touch, they say that they have reviewed their working practices for the better and are now much more focussed on customer satisfaction. I got a cheque for £400 from them. Brilliant result! Thanks plebble for giving us the opportunity to let others know about good or bad service that we receive.
Posted by Anonymous at 14:06 on 25-Jul-2009
Source: Plebble.comCustomer View
1
vote
To the lady with the Smart meter: I have also had one installed by Opus. I requested my data and they have sent me my consumption broken down into half hours. It is brilliant, I can see exactly what we are doing and when. Some of the data shows jumps and it is hard to remember back to what you were doing at the time but overall it has helped me control what I (and my colleagues) are doing. Ask for your data, trust me, looking at it will speed up a Friday afternoon waiting for the weekend!
Posted by Anonymous at 13:53 on 23-Jun-2009
Source: Plebble.comCustomer View
0
votes
I own a cafe and had a contract with british gas they cold called a member of staff and pursuaded them to take a new contract out in respect of electricity being supplied they where more expensive and very uncooperative despite protests from my self and the member of staff they have taken large amounts from bank accounts and shown evidence of sharp practice use this company at your peril !!!
Posted by Anonymous at 16:12 on 21-May-2009
Official response
I am sorry to read your comments, please could you email operationsdirector@opusenergy.com with your experience and we will conduct a full investigation into the circumstances of your complaint. We will respond within five working days with a detailed explanation of how we can work together to remedy your complaint.
Opus Energy is passionate about our business customers and is keen to provide the best possible service.
Regards, Andy Nash, Operations Director
Posted by Opus Energy Ltd at 17:16 on 29-May-2009
Source: Plebble.comCustomer View
0
votes
My quote from them was cheaper from all the others and I am getting a free digital meter! the lady I am dealing with to install my digital meter has been efficient and polite
Posted by Anonymous at 14:02 on 29-Apr-2009
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