Simply Electronics

Poor or virtually non existent customer service I would advise anybody thinking of using this company to think twice. I will never use them again. I'm still waiting for my order to be satisfied despite the fact that they have taken the money from my account. A reputable business would only take the money once the goods had been despatched. I find this kind of practice dishonest. The website stated and still does state that they have stock of the items I have ordered but they haven't sent them out to me. I can only assume they don't actually have stock and they are basically lying! If I had known they did not have stock I would have gone elsewhere. Telephone contact is almost impossible and when you do get through they try to fob you off with illogical reasons for not fulfilling the order and then they transfer you to so called customer services (that's a laugh!) and you have to wait on hold for goodness knows how long only to be cut off before you actually speak to somebody. The prices quoted are cheap and that would be fine if you actually got something for your money! But it turns out rather expensive if you don't get a decent service. My advice is DON'T USE THIS COMPANY!!!!!

Posted by bobburnett at 19:14 on 20-Aug-2010

Tried to purchase a EOS 1D camera for £2185 on 26th January 2010. SE took the money from my account that day and refused to send the goods unless I sent copies of card, utility bill, driving license and or passport. My bank said as my card was Visa no need for such things so dont send especially over the net. Reported to trading standards who took 30 days to get my money back from this Hong Kong company with addresses in IOW Nottingham, London and Scotland and yet send goods from HK. Visit simplyelectronicsNOT on Utube or http://simplyelectronicsnot.webs.com for more information

Posted by Roderick at 21:44 on 19-Mar-2010

Order camera on 23 July and credit card debit I am told at time of order not dispatch. Order sat for almost 10 days in processing category according to website info. Unsatisfactory replies to two emails. Cancelled order. Did not get refund until 24th August. I use the internet for speed of service!! Incidentally ordered from another company, which I will review, at only slightly great cost - order came next day. Will not use this supplier again - once bitten, twice shy.

Posted by (details private) at 14:02 on 25-Aug-2009

They promised a Sigma lense as being in stock delivery, in 3 to 10 working days. They took the money out of my credit card immediately and when it became obvious that it would not arrive within that time (the deadline was a Friday) I cancelled the order on Thursday. They then said that they had been unable to stop the delivery which arrived on Saturday obviuosly having been dispatched 24 hours after my cancellation. Suspicious of the warranty I received I contacted Sigma with the serial number who tell me that it is a gray import without manufacturers warranty. I reiterated the return request and forwarded Sigma's comments. The story goes on and on but simply I cannot get an RMA form out of them and 'Customer Service' cuts me off or says that it is out of business hours (1.40pm on a Thursday!) Avoid Avoid Avaoid!

Posted by (details private) at 18:34 on 17-Jun-2009

Ordered a Sigma Lens Ex Stock for Over £350 - was not delivered on time so cancelled order. They took money out of my account on receiving order and after over 2 months have still not refunded it

Posted by (details private) at 11:45 on 29-May-2009

Web site said the item was in stock and despatched in 1 to 2 days. 3 weeks later, having charged my card immediately, there is still no sign of delivery. Don't touch with a barge pole.

Posted by (details private) at 20:40 on 23-Apr-2009

no item in stock, when says in stock. Trouble getting money refunded (having to use VISA) Go to trusted company

Posted by (details private) at 15:43 on 17-Mar-2009

I ordered 16th Dec and paid for expedited delivery (next day). Item arrived 5th January despite assurances given that I would have it prior to Christmas. When it arrived, it was in good condition. If thinking of dealing with these people, do not dream of it if you require a prompt delivery or expect any form of normal customer service. Their phones are never answered. You get a recording for 9 mins and are then disconnected. Emails are replied to within 2 business days and rarely answer your query so for each question you need answered it takes 2 days! I dread the thought of anything going wrong with my lens as I would not like to be trying to have the fault rectified! Go elsewhere would be my advice from my own personal experience with this company.

Posted by (details private) at 12:18 on 21-Jan-2009

DO NOT USE THIS COMPANY 100% unreliable I spent over £400 and recieved nothing after 30 days. My refund is now over due as well.

Posted by (details private) at 21:47 on 20-Jan-2009

NEVER use Simplyelectronics

Posted by (details private) at 14:44 on 20-Jan-2009