Rating guidelines

These guidelines are designed to protect you as a consumer and ensure your ratings have as much impact as possible. Please read them carefully. If you have any questions please contact us at moc.elbbelp#ofni

To qualify as a rater on Plebble:

You should be:

Why?

A consumer who has had a genuine experience of a business/ organisation through purchasing or receiving a service

Genuine experiences help other consumers make the right decisions

You shouldn't be:

Why?

A competitor of the business/organisation

Competitors are unlikely to have a genuine experience of a competing business/organisation and are likely to have a bias towards their own organisation

A employee of the business/organisation

Employees are likely to have a bias towards their employer

An ex-employee of the business/organisation

Ex-employees are likely to have a bias (positive or negative) towards their ex-employer

When leaving a rating:

You should:

Why?

If possible, provide a comment

A comment provides an explanation as to why you gave your rating. It will give your rating more weight with other consumers and help businesses improve their service

Try to tell a story

Telling a story in your comments helps other consumers relate to your issue

Provide constructive criticism

Constructive criticism not only helps other consumers understand your issue, it also helps businesses improve their service

Back up your statements with facts

Backing up your statements will give your rating more credibility and other consumers will learn to trust and rely on your rating

You shouldn't:

Why?

Leave a false, unfair and inaccurate rating

Anything false, unfair or inaccurate is misleading to other consumers and may result in legal proceedings against you (see 'Your legal position' below)

Use offensive language in your comments

Offensive language is not only hurtful to others it also does not provide constructive criticism

Rate the same business/organisation more than once on the same issue

More than one rating on the same issue gives those ratings an unfair weighting on the business/organisation concerned

Provide personal details of individuals in your comments

Providing personal details of individuals is against Data Protection legislation

Be defamatory

Being defamatory could lead to legal proceedings against you (see 'Your legal position' below)

Your legal position

You are solely responsible for your ratings and comments on Plebble. As such, if you post any material about a business/organisation that is, for example, defamatory or in another way unlawful, you could be sued by the business/organisation concerned.

While your ratings are posted anonymously, if a business/organisation thinks that it may have a claim against you, your identity may be ordered to be revealed by a Court.

Complying with these guidelines will significantly increase the likelihood of you staying within the law. However, if you are in any doubt, you should seek your own legal advice.

All ratings on Plebble are subject to our Terms & Conditions.

Dispute policy

Under our dispute policy, ratings can be disputed by other consumers and the business/organisation concerned.

To back up your rating on Plebble, please collect as much evidence as possible to support it. Information such as receipts and correspondence with the business/organisation will help us support your case.